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I’m 50 and I’m showing my age!

I’m 50 and I’m showing my age!. I’m 50 and I’m showing my age. Almost 8 million square feet of space Housecount 1977: 17,700 Housecount 2007: 14,577. Building Facts . Customers want more and“need” more than ever. What is their experience? Really?

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I’m 50 and I’m showing my age!

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  1. I’m 50 and I’m showing my age!

  2. I’m 50 and I’m showing my age • Almost 8 million square feet of space • Housecount 1977: 17,700 • Housecount 2007: 14,577

  3. Building Facts • Customers want more and“need” more than ever. • What is their experience? Really? • Everything is interrelated. Dining, housing, auxiliary services, technology services—they all roll into the customer experience. • It’s not just about buildings, or price, or services…

  4. It’s about VALUE • What types of things will be looked at? • The process will be broad in scope. • Everything from system size, services and service delivery, consumer trends and demand forecasts to technology infrastructure and organizational structure.

  5. Expected Outcomes • The plan will lay out our priorities for the next twenty years. • We’ll have the commitments that we need to move forward as quickly as possible, and make things happen. • This will be a collective effort.

  6. So what’s the plan? • Visioning Phase • Data Collection and Analysis • Integration Phase

  7. Who is doing this? • All staff will be asked to participate • Steering Committee • Advisory Committee

  8. What’s the timeline? • Selection of a firm October 2007 • Completion of Phase I: February 2008 • Completion of Phase II: June 2008 • Final Phase III: September 2008

  9. Questions?

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