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Effective Communication Strategies in Business Environments

Explore various forms of communication including oral, written, and technology-based methods within and outside an organization. Learn about the importance of clear, accurate, and complete communication in different contexts. Engage in activities to improve communication skills and adapt to new technologies.

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Effective Communication Strategies in Business Environments

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  1. Communications

  2. Internal Communications: between people within a single business External Communications: between someone within a business and someone outside the business i.e. a customer

  3. Talking on the telephone, mobile, etc Lectures Talking face to face Oral Communication Presentations Loud speaker Meetings

  4. Memorandum Letters Advertisements Written Communication Reports Notices/Posters Financial documents

  5. Communication within an organisation can be: Downward: Orders given by a manager to a subordinate Upward: feedback given from subordinate to a manager Horizontal: department to department

  6. Good communication should be: • Accurate – checking all the facts • Clear – easy to understand • Simple – short words and sentences • Complete – do not miss out vital information Activity: Have a go at Chinese whispers…

  7. Communication and new technology Internet Email Intranet Mobile Phones Fax machines

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