Corporate Performance Management “The Importance of Integrity”

1. Corporate Performance Management “The Importance of Integrity” Facilitated by: Warren White VP – Change Acceleration Services

2. 2010 Unfolding a New Business Paradigm: Corporate Performance Management ASIL, Inc. Proprietary Information

3. The Scope and Cycle of Corporate Performance Management Closed Loop Performance Management Strategic Requirements Planning Data Management Risk Management Inspect what you Expect! ASIL, Inc. Proprietary Information

4. The Process Scope of Corporate Performance Management Vision Mission Strategies Goals Measures Desired future state Defining your role in achieving your Vision To support the Mission to achieve The vision • Customer Sat. • Cost Performance • Delivery (on time) • Quality • Asset Performance • Key Performance • Indicators • Defining the • critical few Implement / Perform Reporting Score Carding Corrective Action • Presentation • Frequency • Exception Based • Dashboard Oriented • Trended Performance • (For People/Process/Provider) • Balanced • Integrated goals and measures • Weighted distribution • Confidence limits • Dashboard Oriented • Trended Performance • Assessments • Auto Alerts • CAR Database • Closed Loop Process • Scorecard Initiatives • Trended Performance • Dashboard Oriented ASIL, Inc. Proprietary Information

5. Facilitating effectiveCorporate Performance Management DEFINE STAGE • Tools to Use: • Envision the Future • Core Competency Review • SWOT Analysis • Stakeholder Assessment • Risk Assessment • Communication Planning • Results • Clarity of direction, definitive steps to take and means to baseline and measure results. • Knowledge of skills availability, development and training requirements and required mitigation actions. • Assessment of market conditions and opportunities for differentiation. • Awareness of known and perceived risks and mitigation actions to maximize potential impact. • Clear awareness of various entities roles in the driving success of the performance initiative. ASIL, Inc. Proprietary Information

6. Facilitating effectiveCorporate Performance Management IMPLEMENT / PERFORM STAGE • Tools to Use: • Risk Assessment • Stakeholder Assessment • Communication Planning • Integrated Program Management • Extended workforce selection and management • Closed loop performance management • Business Intelligence Console • Results • Flexibility in navigating changing market/competitive changes through robust risk analysis. • Continual assessment of direct, and indirect, function’s ability to support required initiatives. • Constant communications alerting personnel with the current status of the initiative so as to • adjust and align actions with required results. • Continual assessment of issues emanating from various performance management systems. • Structured and proven methods in selection, award and management of external workforce. ASIL, Inc. Proprietary Information

7. Facilitating effectiveCorporate Performance Management MEASURE STAGE • Tools to Use: • Business Intelligence Console • Scorecard Administration • Performance Audits and Assessments • Service Level Agreement Administration • Compliance Management Dashboards • Exception Management Dashboards • Integrated Program Management • Results • Timely and exception based reporting to efficiently focus Management attention. • Balanced Scorecard process to assess bilateral support and performance in specific relationships. • Audits and assessments to reactively and proactively gain insights into potential areas of concern. • Timely and efficient assimilation of data from various performance management systems so as to • efficiently allocation resources to areas of concern. ASIL, Inc. Proprietary Information

8. Facilitating effectiveCorporate Performance Management CONTROL STAGE • Tools to Use: • Business Intelligence Console • Scorecard Administration • Performance Audits and Assessments • Service Level Agreement Administration • Compliance Management Dashboards • Exception Management Dashboards • Corrective Action Request Database • Closed Loop Corrective Action Process • Results • Continuous focus on outstanding issues so as to bring closure to gaps in capabilities or performance. • Active process to uncover root causes to ongoing systemic issues. • Continuous accountability to improve value proposition and performance. • Ability to react to and prevent process failures causing performance gaps in meeting Customer • expectations. ASIL, Inc. Proprietary Information

9. The Key Factors of Effective Corporate Performance Management • Key Success Factors of an effective Corporate Performance • Management Architecture: • Understanding Current Performance • Process Standards and Controls • Integration of Business Systems and Data • Flexible and Nimble Infrastructure Design • Global and Local Compliance Capability ASIL, Inc. Proprietary Information

10. The Requirements and Benefits of Corporate Performance Management • Requirements: • Commitment • Rigor • Discipline • Vision and Strategy • Focus • Time and Budget • Benefits: • Trust • Confidence • Peace of Mind • Alignment • Predictability • Sustainability The Payoff clearly outweighs the Cost! ASIL, Inc. Proprietary Information

11. Who Benefits from Investing in Corporate Performance Management Employees Shareholders Families Communities Customers Providers Everyone your Business Impacts! ASIL, Inc. Proprietary Information

12. Questions and Wrap Up ASIL, Inc. 2901 Tasman Drive, Suite 117 Santa Clara, CA 95054 (408) 980-9904 Warren White VP Change Acceleration, wwhite@asil-inc.com Pete Pazmany CEO, ppazmany@asil-inc.com ASIL, Inc. Proprietary Information