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Agenda. Intelligent Mail SupportStreamlining Business Mail Entry Payment Improvements. 2013IMb Required for Automation RatesSunset POSTNET for automation eligibilityIncrease incentives for Full-Service2014Full-Service for automation rates. Intelligent Mail. . . SurveySmall-Mid
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1. USPS Mail Entry & Payment TechnologyPritha Mehra, Vice President of Mail Entry & Payment Technology February 22, 2012
5. Intelligent Mail Support
6. Full Service Improvements Work Open Issues with PostalOne! User Group
Streamline Business Customer Gateway/Registration
Streamline Mailer Identification – MIDs, CRIDs, Permits
Working with Vendors to Identify Turnkey Solution Opportunities
Improve Full Service Electronic Solutions
eDOC, Cancel, Error Handling, Feedback
Minimize small/mid-size mailer testing
Local Grassroots education and Onboarding Support
8. Introduction to eInduction
9. eInduction Components
Electronic Information (PostalOne!)
Mail.dat 11-2 or higher
Mail.XML 9.0c or higher
Unique Container Barcodes (IMCBs)
Destination (Locale Key)
eInduction indicator
Postage Payment (PostalOne!)
FIN or FPP status
MLOCR mailers – Authorized MID?
10. eInduction Components Create an Appointment (FAST)
Linkage to content (IMcb) is optional at SV facilities
Linkage to content (IMcb) is optional at Non - SV facilities
eInduction solution available at Non-SV site if linkage performed
Scan Scan Scan! (Surface Visibility)
Containers are scanned at destination
Postage Validated
Correct location
Containers treated individually
11. Currently
eInduction is currently being piloted at the Tampa L&DC, Chicago NDC, Dulles P&DC
In parallel with the paper PVDS process
Testing systems (PostalOne!, Surface Visibility, FAST)
Validate induction processes
12. eInduction - Key Milestones
13. Resources RIBBS: eInduction Guide for Mailers:
https://ribbs.usps.gov/intelligentmail_guides/documents/tech_guides/eInduction_Guide_for_Mailers.pdf
Kelly.E.Lorchick@usps.gov –
Customer Service Support Analyst
Garrett.M.Hoyt@usps.gov -
Manager, Streamlined Mail Entry
20. Limited and disparate customer account management and access
Limited payment features and options across products, channels
New account application required for each product / service
Account opening and update processes are manual
No integrated view of USPS spend and limited reporting for customers Limited and Disparate Account Management and Access
Separate account must be opened for each product or service
Account opening processes are manual, lengthy, and often in person
Customers are unable to self-manage accounts across all entry points
Inconsistent and Inconvenient Customer Experience
Payment method and channel is determined at the product level
Different payment methods often required for USPS products and services
Customers must interact with multiple customer care support centers to resolve payment related issues
Customers are unable to store multiple payment methods for future transactions
Emerging payment technologies cannot be supported
Restricted Financial Management and Reporting
Customers are unable to view all products and related payment transactions in a single report or statement
Multiple payment records
Operational Inefficiency
Redundant support staff
Manual reconciliation processes
Inconsistent financial control policies
Revenue lost due to fraud
Limited opportunity for USPS to drive revenue utilizing customer payment analytics
Segmented view of customer’s activities and spend
Insufficient transaction analysis and reporting
Weak trend and loyalty analysis at market segment levels
Limited and Disparate Account Management and Access
Separate account must be opened for each product or service
Account opening processes are manual, lengthy, and often in person
Customers are unable to self-manage accounts across all entry points
Inconsistent and Inconvenient Customer Experience
Payment method and channel is determined at the product level
Different payment methods often required for USPS products and services
Customers must interact with multiple customer care support centers to resolve payment related issues
Customers are unable to store multiple payment methods for future transactions
Emerging payment technologies cannot be supported
Restricted Financial Management and Reporting
Customers are unable to view all products and related payment transactions in a single report or statement
Multiple payment records
Operational Inefficiency
Redundant support staff
Manual reconciliation processes
Inconsistent financial control policies
Revenue lost due to fraud
Limited opportunity for USPS to drive revenue utilizing customer payment analytics
Segmented view of customer’s activities and spend
Insufficient transaction analysis and reporting
Weak trend and loyalty analysis at market segment levels
21. Payment Improvements USPS is moving ahead with plans to modernize its payment infrastructure
Centralized Account interim solution will make it easier for customers to manage CAPS accounts and make payments
Enterprise payment will provide a permanent set of enhanced account management and payment capabilities
Our goal is to improve customer satisfaction and make it easier to do business with USPS
22. Allow Full-Service Mailers to mail anywhere with a single permit for a postage payment method
Customer may use a PI permit (MT & PC at a later date) issued from a PostalOne! BMEU site at any other PostalOne! BMEU site for mailings where Full-Service pieces constitute 90% or more of the mailing without payment of an additional permit imprint fee or annual presort fee at the other site(s).
Applies to First-Class, Standard, and Bound Printed Matter mailings that contain 90% or more Full-Service pieces
Local Permit Number or Company Imprint indicia may be used at any location. Customer permit/account information will be accessible from any PostalOne! site.
Fee Payments
Annual Fees - Ability to waive annual presort fee by permit if the number of Full-Service pieces in every mailing is 90% (configurable) or above. Centralized Accounts in PostalOne!
23. Future Enhancements “Universal-view” of customer spend
See all payment information and transaction history
Analysis and reporting
Consolidated customer accounts
Payment profile where customers may store payment information, and assign a payment method for a particular product or service
Uses national payment account number
Authorization controls for access set by corporation
Enhanced account features
Customer directed 24/7 online access
User friendly online application process
Funding supported with ACH debit
Notifications such as auto replenish and low balance notification
Fraud & Risk Management (OFDA)
Additional security for ACH transactions, account creation and takeovers
Provides for multi-factor authentication
Allows multiple user access to a payment account