1 / 28

Lokvani : An e-ffort to empower

Lokvani : An e-ffort to empower. A case study from rural India 17 th June, 2006 at Technology Sabha By Amod Kumar District Magistrate, Faizabad. Our President’s vision. Developed Country by 2020. lR;eso t;rs. Lokvani : Taking IT to Masses. What is Lokvani?.

jermaine
Download Presentation

Lokvani : An e-ffort to empower

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Lokvani : An e-ffort to empower A case study from rural India 17th June, 2006 at Technology Sabha By Amod Kumar District Magistrate, Faizabad

  2. Our President’s vision Developed Country by 2020

  3. lR;eso t;rs Lokvani : Taking IT to Masses

  4. What is Lokvani? Lokvani, Sitapur is an internet kiosk based system for providing various information, services and public grievance redressal in a transparent, accountable and time-bound manner.

  5. Public Grievence Redressal EXISTING SYSTEM ? Senior Officers Departmental officers Field level officers/employees

  6. Lokvani - Process DM Concerned Department Lokvani Server Third Party, Lokvani Kiosk

  7. Lokvani Kiosk

  8. Lokvani – Business Model • No subsidies & loans • Competition and profit driven (win/win for all) • Rs.2000/- annual for registration and training • Rs.2/- per grievance for maintenance • All capex and opex to be borne by the kiosk owner • Standard fees for services

  9. Lokvani – Business Model • 3 key components : • Viability • Sustainability • Replicability

  10. Available Services • Online land records (Khataunis) • Online registration, disposal and monitoring of public grievances. • Online registration, disposal and monitoring of RTI applications • Online causelists of revenue courts • IVRS/ SMS facility for complaints status • Call Centre ( Manual) for pensioners • On line status of arms license applications. • GPF Account details of basic Education Teachers. • Online tender publication/ monitoring. • Information of various government schemes/ prescribed government forms • List of different development works / Schemes / Expenditure / Beneficiaries etc. • Details of work done under MPLAD / Vidhayak Nidhi. • Allotment of funds to Gram Sabhas under different development schemes. • Allotment of Food grains to Kotedars (fair price shops). • Other useful information of public interest. • Single Window System • Caste/ Income/ Domicile Certificates • Death/ Birth Certificates • Driving Licences (Learning)

  11. Proposed Services on Lokvani • Online Electoral Rolls • Online payment of electricity, phone bills • Police station computerization / networking • Tourist Related information • Mandi rates of fruits/ vegetables/ foodgrains • Parivar register Database (Rural & Urban) • Govt employees Database • Information on educational institutions. • Health information. (All Hospitals/ Nursing Homes/ Laboratories) • Revenue Recovery Certificates (RCs) • Banking Services • Drinking Water facilities Database • Irrigation facilities • Development from MP/MLA funds • Khasra and Jamabandi records

  12. Average Income of Kiosks (from single service)

  13. Highest Earning Kiosk

  14. Kiosk – Services Offered Vs Income

  15. Kiosk – Reach of Kiosks Vs Income

  16. Kiosk – Sustainable Income

  17. Strengths of Lokvani • Total Transparency, Accountability and Easy Accessibility • Very easy monitoring of all complaints and grievances as well as the performance of the officers • 24X7 access to services • Self Sustainable PPP Model • Manipulation of records not possible • Job creation in rural areas • Bridging the digital divide • Easily replicable • A new way of interacting with the government without having to go to any government office

  18. Achievements • Successful operation despite heavy power shortage (6 to 7 hours electricity availability) • Being replicated across all the districts of UP by State G.O. dated 16th June 2005 • Accepted and extensively used by citizens • An average of 100-150 grievances being received daily • More than 60,000 grievances redressed in 1.5 years

  19. Uniqueness of Lokvani • First successful zero support based PPP model for kiosks in the country • Profit and competition can overcome power shortage, illiteracy, poverty, adverse socio-political conditions, lack of professional work culture • 60000 rural people using it in just one district • Going beyond just provision of services to make the govt. accountable and giving the citizen the right to answer

  20. Awards • Won golden icon award for outstanding performance in service delivery at 9th national e-governance conference at Kochi from government of India. • Lokvani chairman won Dataquest e-champion award at e-gov summit 2006,Delhi. • Won special mention (second place) in Public Administration category at Stockholm Challenge Awards 2006

  21. Media Coverage

  22. Constraints • Quality vs. Quantity • Mindset of government functionaries • Lack of satisfaction of meeting personally with the officer • Enclosures cannot be attached with application • Possibility of fake complaints • Sustainability

  23. How we did it

  24. How we did it Contd.

  25. Lessons Learnt • No subsidies and loans • First increase the no.of services delivered through kiosks and then increase their reach in rural areas • Kiosks must be self-sustainable and profit driven • A combination of govt. and private services to be delivered through kiosks to ensure sustainability • Better copy than reinvent the wheel • Seeing is believing • Team spirit (giving credit/appreciation/freedom) • Best is the enemy of good • Failure is the pillar of success • Strategy (calculated moves) • Use of media and politicians

  26. Role Model

  27. Our Vision

  28. Thank You • Garib Jaan ke humko na tum bhula dena • Tumhi ne dard diya hai tumhi dawa dena

More Related