1 / 29

SAP User Experience Management by Knoa Compared to Other End-User Monitoring Solutions

SAP User Experience Management by Knoa Compared to Other End-User Monitoring Solutions. Lori Wizdo Vice President, Marketing Knoa Software Contact: lwizdo@knoa.com. How is SAP UEM Different than @. You are teaching the customer how to buy…

jerom
Download Presentation

SAP User Experience Management by Knoa Compared to Other End-User Monitoring Solutions

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SAP User Experience Management by KnoaCompared to OtherEnd-User Monitoring Solutions Lori Wizdo Vice President, Marketing Knoa Software Contact: lwizdo@knoa.com

  2. How is SAP UEM Different than @ • You are teaching the customer how to buy… • You are also teaching the customer how to differentiate SAP UEM from other solutions/tools that sound the same. • These are questions easily handled – if handled well the first time they are asked. • If that first answer is not good, the questions linger. • You have tools – use them….

  3. Competitive Positioning Tools: prêt-à-l'emploi

  4. Competitive Positioning Tools: prêt-à-l'emploi

  5. SAP UEM vis a vis SAP EEM

  6. Network Appliances Capture End-User Experience In the Data Center Only Desktop Agents Capture Real User Experience At the End-Users’ Desktop Synthetic Transaction Agent Capture Simulated Experience in the Production Environment CA Wily CEMHP RUM Compuware Vantage Quest Foglight SAP EEM (End-userExperience Monitoring) SAP UEM (User ExperienceManagement) The Three Types of End-User Monitoring Tools SimulatedEnd-User Mainframe Application Tier Tier RealEnd-User Network Router Firewall Switch Load Web Balancer Tier Database Tier

  7. Desktop Agents are superior to Network Appliances

  8. SAP UEM and SAP EEM Are Both Needed SimulatedEnd-User Mainframe Application Tier Tier RealEnd-User Network Router Firewall Switch Load Web Balancer Tier Database Tier “End user experience monitoring is the ability to collect response times by transaction and to determine the first level alerting criterion. We believe that this is best achieved by using a passive agent that provides true end user performance and an active agent that provide availability data.”

  9. Evaluating End-User Experience Management Solutions Serious Back-up Material

  10. The Performance Monitoring Landscape • Application Performance Management • Frameworks • IBM Tivoli; HP Open VIew • Resource Monitoring Agents on Server • Example: i3 and Solution Manager • Application logging and tracing • Example: SAP BASIS • J2EE and .Net Applications Management • CA Wily Introscope; Avicode • End-User Experience Management • HTTP Network Appliances • Example: HP RUM; CA Wily CEM • Synthetic Transactions (scripting) • Example: HP Business Process Monitor; SAP End-Usee Monitor • End-User Passive Agents • Example: Knoa/SAP UEM

  11. The Performance Management Vendor Landscape SimulatedEnd-User RealEnd-User Mainframe Network Router Firewall Switch Load Web Application Database Tier Balancer Tier Tier Tier System Management Network Monitoring Tools SyntheticAgents Application Monitoring Network Appliances End-user Monitoring

  12. The Performance Management Vendor Landscape SimulatedEnd-User RealEnd-User Mainframe Network Router Firewall Switch Load Web Application Database Tier Balancer Tier Tier Tier A Myriad Or Network Monitoring Tools Net QoS NetOps SystemManagement HP Open View IBM Tivoli BMC Patrol Synthetic Transactions SAP EEMOther vendor solutions: HP BAC BMC TM ART End-User Monitoring Knoa Network Appliances CA/Wily Customer Experience Manager (CEM) HP Real User Manager (RUM) Coradiant Compuware Vantage Application Monitoring CA/Wily Introscope Avicode Optier Correlsense Nastel

  13. How to Make Sense of it?Evaluation Criteria for End-User Monitoring • Where measuring? • What are you measuring? • Effort Required to Set up and Maintain? • Who Uses the information/metrics?

  14. Evaluation Criteria 1: Where are you measuring? SimulatedEnd-User RealEnd-User Mainframe Network Router Firewall Switch Load Web Application Database Tier Balancer Tier Tier Tier System Management Network Monitoring Tools SyntheticAgents Application Monitoring Network Appliances Knoa

  15. Evaluation Criteria 1: Where are you measuring? Industry Analysts are confirming that the best point of for capture of end-user metrics is The end-user interface “As applications become more modular, distributed, volatile and interdependent, the only vantage point from which one can gather data that pertains to a given application as an integral whole is the user or customer interface. It would be accurate to say that it (the application) does not exist as an integral whole to be monitored, except as it was being consumed by a user or customer.”

  16. Evaluation Criteria 1: Where are you measuring? Industry Analysts are confirming that the best point of for capture of end-user metrics is The end-user interface Not only does a desktop-based agent better reflect the true end-user experience — which the desktop’s performance could strongly influence — but it also provides insight into other parameters such as application usability and end-user behavior.

  17. The Impact of Changing Provisioning Models SimulatedEnd-User RealEnd-User SyntheticAgents End-user Monitoring

  18. Evaluation Criteria 2: What are your measuring? SimulatedEnd-User RealEnd-User Mainframe Network Router Firewall Switch Load Web Application Database Tier Balancer Tier Tier Tier System Management Network Monitoring Tools SyntheticAgents Application Monitoring Network Appliances Knoa Real TransactionResponse Times Run-Time Quality Real Utilization User Behavior & Workflow User Proficiency User Performance Response Times For Scripted Synthetic Transaction Proxies Real Transaction Response Times (minus) -- LAN/WAN Latency-- Desktop Processing-- Rendering Application Behavior andInteraction withInfrastructure Components ResourceUtilization & Availability Of InfrastructureComponents

  19. Evaluation Criteria 2: What are you measuring? Industry Analysts increasingly acknowledge that It is important to measure end-user behavior, and total Quality of Experience, not just response times. “The preliminary conclusion that we can reach by looking at the type of information provided is that while appliance-based solutions mostly address the business and IT operations, desktop-based solutions address both IT operations and the application development side of the IT organization.” 

  20. Evaluation Criteria 2 : What are you measuring? Industry Analysts increasingly acknowledge that It is important to measure end-user behavior, and total Quality of Experience, not just response times. “Vendors will offer all four varieties as components of a single integrated approach to end-user experience monitoring, but the second variety (passive monitoring with network appliance) will likely be subsumed by the third (end-user behavior capture and playback)”.

  21. Evaluation Criteria 3: What do YOU need to do to make it work SimulatedEnd-User RealEnd-User Mainframe Network Router Firewall Switch Load Web Application Database Tier Balancer Tier Tier Tier System Management Network Monitoring Tools SyntheticAgents Application Monitoring Network Appliances Knoa Install the “out of box” product Build scripts For each Transactionyou want tomonitor Back-out any live Transactions Maintain Scripts Every time you change the transactions Build scripts for each Transaction you want to monitor Maintain scripts every time you change the transactions Install the “out of box” product Install the “out of box” product The implications are manifest in: • Time to value • Cost of implementation • Fragility of monitoring solution to change • Cost of ongoing ownership

  22. Application Monitoring Scripts are labor-intensive and fragile to change Monitoring Script > Module: Orders > Button: New Quote > Text: Entry > Button: Add > Loop > Button: Quote > Button: Submit

  23. Application Modeling Eliminates Scripting Menus Transactions Modules Screens Fields Dialogs Errors “Knoa's technology is constructed to easily provide coverage of all transactions associated with a given application, not just a sample that is the more typical default approach.”

  24. Complete Coverage for All Transactions Open Account ? ? Close Account Send Invoice ? ? ?

  25. Avoid Monitoring Scripts

  26. The Key Difference is Knoa’s Monitoring Architecture • 100% Transaction Monitoring discovers the real performance issues across the entire employee population and the entire application • Complete monitoring coverage enables new ‘use-cases’, such as Monitoring adoption and compliant utilization of the entire application Monitoring employee proficiency when using the entire application • The resiliency of the Knoa monitoring template dramatically reduces lifetime ‘cost of ownership’ Knoa’s technology eliminates the need for costly, ongoing script maintenance as applications change • It is not really possible to monitor the entire application portfolio in use by the end-user population if you have to uniquely configure for each application. • The ‘time to value’ is dramatically reduced

  27. Evaluation Criteria 4: Who Uses the Information SimulatedEnd-User RealEnd-User Mainframe Network Router Firewall Switch Load Web Application Database Tier Balancer Tier Tier Tier A Myriad Or Network Monitoring Tools SystemsManagement Synthetic TransactionAgents Knoa ApplicationMonitoring Network Appliances Application Performance Managers PerformanceManagers Change Managers End-UserSupport Training ProcessManagement Application Support Application Engineering Quality Managers IT Ops IT Ops ApplicationPerformance Managers Application Support Application Development IT Ops

  28. Evaluation Criteria 4: Who Uses the Information • Knoa Software's solution in this market is grounded in its vision of fulfilling all the End-User experience measurement needs of IT organizations." • Knoa is an especially good fit for buyers that: • · Focus on true end-user experience monitoring. Knoa’s contention is that many difficulties arise from application usability issues. Consequently, their solution is very strong in analyzing errors and problems at that level. • · Want a product that crosses IT operation and application development boundaries. In an integrated IT organization that cares for the end-user experience, it is probably as important to create applications that are easy to use and minimize usability issues as it is to provide good online performance. Knoa’s product allows the whole IT organization to work together on improving end-user productivity.

  29. Knoa Industry Leadership “Knoa EPM is a Leader in Passive Agent end-user monitoring” Knoa is increasingly recognized as the innovation leader by Industry analysts and pundits “Knoa Software is a Cool Vendor” “The Leader in Driving End-user Productivity” “Overall we are very impressed with Knoa” “Knoa’s products are a gift for our troubled times”

More Related