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Fast Customer Service Agent Script for Reservation Finishing Phase

This script assists agents in completing reservations efficiently by handling various tasks like exchanging passes, queuing for corrections, issuing tickets, and more. It ensures swift resolution through a systematic process.

jerome-chapman
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Fast Customer Service Agent Script for Reservation Finishing Phase

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  1. Reservation Process Phase I Agent Finish Script Yes Yes Yes Yes Cornerstone One & Multiple ATFQ Line PNR Pass? Exchange Pass? No No Yes Queue to Agent For Correction. Queue to Agent For Correction. Yes Service Fee. Service Fee Yes No QC Dept. Yes Yes Yes QC Dept. Yes Issue Ticket QC Issues Ticket. Yes No Queue to ResMail

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