Building an IAQ Team & Communicating Your Success 2nd Annual IAQ Tools for Schools Symposium

1. Building an IAQ Team & Communicating Your Success 2nd Annual IAQ Tools for Schools Symposium Washington, DC August 10, 2001

2. Workshop Overview t Video Segment t Forming an IAQ Team u Selecting and Building an IAQ Team uRole of the IAQ Coordinator t Communication Strategies t Case Study t Questions and Answers 1

3. t Teachers t Administrative Staff t Custodians t Health Officers/School Nurses t Food Service Staff t Students The IAQ Team—Internal Members t Facility/Maintenance Staff 2

4. The IAQ Team—External Members t School Board Members t Parents t Public Health Officials t Health Organizations t County Officials t Media 3

5. Leader Manager t t Develops Vision Plans u u Sets Direction Budgets u u Strategizes for Change Organizes u u Communicates Controls u u Direction Solves Problems u Motivates and Inspires u Makes Decisions u Leads by Example u Allocates Resources u Roles of IAQ Coordinator 4

6. Disseminates IAQ Information t Creates and Coordinates IAQ Team t Implements IAQ t Management Plan Coordinates IAQ Activities t Communicates to t All Constituents Facilitates Resolution t of IAQ Problems Responsibilities of IAQ Coordinator 5 24

7. t Perform Repairs and Upgrades Set repair and upgrade priorities Perform repairs and upgrades The IAQ Management Plan Assess Current Status t Distribute and complete checklists u Perform walkthrough inspection u u u t Final Steps Assess problem-solving performance u u Establish and update IAQ policies 6

8. Building Awareness of IAQ in Your School t Encouraging Participation by Faculty and Staff t Managing Public Relations- with Outside Stakeholders t “Managing Up”- Getting Top Support t Communicating in a Crisis- and “Do’s Don’ts” t Communication Strategies 7

9. Communication Principles t Be honest, frank, and open. Respect your audience. t Avoid technical language and jargon. t Employ your best listening skills. t Different audiences require different communication strategies. t Emphasize action. t 8

10. Communication Principles, cont. t Encourage feedback. Keep the public informed. t Be prepared for questions. t t Be responsive. Combat rumors with facts. t Tell people what you can and cannot do. t 9

11. Communication Principles, cont. Work with the media. t t Involve school employees. t Involve parents. Involve the school board. t 10