Creating Inclusive Communities

1. Creating Inclusive Communities Yvonne Leishman Nigel Fain The Community Housing Group David Cockayne TunstallHeathcare

2. Overview • About: The Community Housing Group • Our Vision • Key barriers, challenges and opportunities • Implementation • Current situation • Work in progress

3. About: The Community Housing Group (TCHG) • LSVT – Wyre Forest District Council in March 2000. Set up TCHG in 1985 • TCHG includes: Wyre Forest Community Housing Wyre Forest Sheltered Housing Worcestershire TeleCare Vestia Community Trust Oakleaf Commercial Services

4. Our Vision “The Right Support at the right time in the right place” - Enabling people to live longer, healthier and independent at home

5. Key barriers, challenges and opportunities • Reduced funding and Increasing demand for services • Changes in Commissioning in Worcestershire - “Future Lives” Programme - “Well Connected” Programme • Aspirations and expectations of older people • Growing numbers of people with long term conditions • Redefining responsibilities to meet housing, health, care and support • Growth in numbers of Carers • Improving access to Digital Services • Increasing numbers of people to be volunteers

6. Strategic direction • Investing in new homes • Investment in current homes creating Integrated hubs • Further develop work with Social Care and Health colleagues on provision of Integrated services for a range of client groups • Provide homes and services that people need and want • Develop the skills within our teams • Develop partnerships with others that share our vision

7. Implementation • Reviewed schemes, services and skills • CQC Registration • WCC Approved Domiciliary Care Provider • Remodelling of current homes • Involvement of tenants • Integrated Care and Support Structure • Enhanced Housing Management Services • Falls Response Service

8. Remodelling of Sheltered Housing Schemes …. • ……Towards Inclusive hubs • Range of communal facilities – Lounges, Dining areas, Therapy suites, Hairdressing, Hobby and IT rooms, Cinema • Digital Inclusion • Telecare and Telehealth

9. Telecare and Telehealth • Integrating services and technology • Early Intervention • Proactive support after life changing events • Re-enablement

10. Service Model • Referral/ Assessment • Tailored Telecare plan agreed • Provision of equipment/ training • Continuous support and monitoring • Response as required/ emergency/ proactive • Reviewing peoples needs over time

11. Our Inclusive Communities • Integrated Care and Support Teams • Provide Day Opportunities / Activities • Full range of Telecare equipment • Telehealth technology • Working with Health professionals • Links with other hubs

12. Work in progress • Being the preferred Care Provider at Inclusive hubs • Remodelling towards Learning Disability Supported Housing schemes • Development of new build Extra Care and Learning Disability Supported Housing scheme • Developing mhealth opportunities within hubs • Long term technology and infrastructure partnership – Tunstall Healthcare

13. Contact details Yvonne Leishman – Managing Director 01562 733024 yvonne.leishman@communityhg.com David Cockayne – Managed Service Director 01977 660210 david.Cockayne@tunstall.com Nigel Fain - Head of Care and Support Services 01562 733041 nigel.fain@communityhg.com