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Policy Discussion 2: The Future of Student E-mail

Policy Discussion 2: The Future of Student E-mail. with Steve Kellogg, Chris Bongaarts, and Jon Giltner as Dennis Maloney. Obligatory Mascot Offer. Will model for “mananas”. The Present of Student E-mail. Survey questions Who provides your e-mail?

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Policy Discussion 2: The Future of Student E-mail

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  1. Policy Discussion 2:The Future of Student E-mail with Steve Kellogg, Chris Bongaarts, and Jon Giltner as Dennis Maloney CSG Fall 2005

  2. Obligatory Mascot Offer • Will model for “mananas” CSG Fall 2005

  3. The Present of Student E-mail • Survey questions • Who provides your e-mail? • How many accounts do you support, by type? • Can students forward their e-mail off-campus? If so, what percent do? • Do you have an e-mail policy? • BONUS: Have you considered eliminating student e-mail? CSG Fall 2005

  4. Who provides your e-mail? CSG Fall 2005

  5. How many accounts? CSG Fall 2005

  6. Off-campus forwarding CSG Fall 2005

  7. E-mail policy? CSG Fall 2005

  8. Considered eliminating? CSG Fall 2005

  9. Why dump student e-mail? • Expensive to maintain • E-mail address required for admission • Students prefer to use their existing account • Outsourcing allows value-add services • Spam/virus filtering • Calendaring • Licenses for commercial clients • Alumni accounts CSG Fall 2005

  10. Why keep student e-mail? (1/2) • Outsourcing issues • Security/privacy (direct subpoenas?) • Performance (SLAs don’t help with reputation) • Lack or difficulty of integration/SSO • Client compatibility • Spam/virus filtering • Helpdesk support quality • Long-term viability of provider • Pricing models may fit student usage poorly CSG Fall 2005

  11. Why keep student e-mail? (2/2) • Elimination drawbacks • Students expect a school e-mail account • What happens when AOL blocks you? • Students’ (and parents’) perception of how the institution values e-mail CSG Fall 2005

  12. Discussion questions • Why do you provide institutional e-mail service? • Are there other viable alternatives? CSG Fall 2005

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