Ask the Experts February 8, 2011

1. Ask the ExpertsFebruary 8, 2011

2. Agenda • The whole of science is nothing more than a refinement of everyday thinking. • Albert Einstein • Business Architecture Evolution • Business Architecture details • Q & A • Transitioning to Alpha • Alpha Migration plans • Q & A Cisco Internal Only

3. Business Architecture

4. Why? • Thriving Academies • Increased retention • Improved student outcomes

5. Business Architecture EvolutionIn Response to Feedback Refined Business Architecture • Enable Academies to thrive • Allow for specialization • Enable more effective and sustainable partnerships • Transparency in roles and responsibilities • Recognition of increased community role Cisco Internal Only

6. Business Architecture to Test in Alpha • CISCO • Develop and deliver teaching and learning content, systems and tools • Monitor and manage quality Academy Support Centers Specialize and excel in supportingacademy sustainability and excellence:on-boarding, training administrators, critical communications Instructor Training Centers Specialize and excel in preparing and developing academy instructors • Community-Led Activities • Events, best practices • Online community leadership NetAcad Resource Partners Enable more contributions to academy success: equipment donations; internships; job placement; scholar-ships; council coordination Cisco Network Academy Teach students academy curriculum and 21stcentury skills to succeed in the globaleconomy Institutions can play more than one role as long as institution requirements are met. Cisco Internal Only

7. Areas of Refinement in the Model • Quality Monitoring and Management • Now a part of Cisco and will be handled by Cisco Quality Managers (Internal Cisco role). • Academy Support Center • A new support entity created to ensure that Academies receive the right level of communications and support on baseline services. • Community-Led Activities • Collaborative in person and online activities that the NetAcad community leads instead of Cisco. Some of these activities will be funded through innovation grants and others are expected to grow organically. • NetAcad Resource Partner • Next level of detail on the NetAcad Resource Partner which includes subtypes, qualifying, minimum standards, offerings and success metrics. Cisco Internal Only

8. Business Architecture Details1. Quality Monitoring and Management • Cisco Quality Monitoring and ManagementSpecialize and Excel in • Monitoring Quality/Sustainability Metrics • Building Quality Communities • Showcasing best practices • Coaching for improvement – bottom 2-5% • Policy compliance enforcement • Benefits • Quality highlighted/rewarded • Get well plan coaching for bottom performers helps curb attrition Cisco Internal Only

9. Business Architecture Details2. Academy Support Center • Academy Support Center • Provide Local Partners who Specialize and Excel in Supporting Academy Sustainability and Excellence. ASC offerings to include: • Onboarding activities • Ensuring Academies understand their responsibilities • Support during course versioning • LMS assistance • Assist with questions regarding vouchers, leadership engagement, recognition and online communities • Localizing critical communications • Help with understanding reporting • Help Academies locate Networking Academy resources • Benefits: • Consistent Communication Channel targeted at Academy Administrators • Thriving Academies Cisco Internal Only

10. Academy Support CenterQualification requirements and minimum standards Any institution can qualify to be an ASC if they meet the following requirements: • ASCs must share their financial model with Cisco as part of the qualification process (fee or for free) • ASC Advisors must attend regularly scheduled Cisco Support Advisor Webinars • Demonstrate an ability to offer required baseline services • One active ASC contact to engage with Cisco on administrative and contractual requirements • Minimum two Academy Advisors to support Academies (primary and secondary, may not require full-time staffing) • Must accept online membership agreement • Yearly renewal qualification based on meeting above and below mentioned standards (Draft): • Maintain at least x customer satisfaction rating Cisco Internal Only

11. ASC Business Rules for Ongoing Operations • An ASC can offer their services globally • Academies can choose any ASC • ASCs may or may not charge their Academies • ASCs may or may not require their Academies to sign an agreement • ASCs must have the ability to accept or decline support to an Academy Cisco Internal Only

12. Business Architecture Details3. Community-Led Activities • Community-Led Activities: • Showcasing best practices • In-Person and Virtual Events • Online Community Leadership • Help Communicate Critical Information • Example Offerings: • Online Community (product and operational)support areas) • In person and virtual events • Webinars • Benefits: • Community driven collaboration • Broader impact

13. Community-Led ActivitiesMinimum Standards for Cisco support of Community-Led Activities • Community-Led, Collaborative Activities must align to Cisco Networking Academy goals • Any Cisco-funded community-led activities must have SMART goals that can be measured • Cisco Roles for Online Community are Required • Examples of Grant Opportunities • Create webinar content on targeted topics • Event Speakers on targeted topics • Event Sponsorship on targeted events • Note: Field will be given a portion of the annual grant budget for them to use for community-led activities or NRP services in their region

14. Business Architecture Details4. NetAcad Resource Partner • NetAcad Resource Partner • Enable more contributions to academy success. NRP offerings include: • Job Placement Services • Internships • Networking Volunteerism Coordination • Scholarships • Equipment Donations • Grants and Funding Services • Curriculum (Pedagogy or Technology)

15. NetAcad Resource PartnerMinimum Standards • All NRPs must be approved by Cisco and sign an annual online membership agreement. • (Agreement will differ depending on type of NRP and the service territory) • To participate in the program, NRP must have philanthropic education goals that align to Cisco’s and offer Academies special discounted offers based on this mission of giving back to the community. • Must adhere to Cisco branding guidelines Additional Standards for NRPs who “sell” • Post service offerings online and refresh at least every 12 months • Maintain customer satisfaction metric of x CISCO CLA ASC NRP ITC CNA Students

16. Q & ABusiness Architecture Cisco Internal Only

17. Alpha Migration Gary Coman

18. Alpha Defined • Primary purpose is to test the Business Architecture • Business Architecture testing could result in additional refinement to architecture or process • Globally consistent and regionally relevant, moving toward an open model Alpha Planning and Communications Alpha: Testing the Business Architecture Evaluation Business Architecture refinements Wave 2 migration planning and execution

19. Migration Activity Pre-Migration Migration Week Post-Migration • Identify Future institution roles identified (Which institutions will be ITCs, ASCs, NRPs, CNAs?) • Identify ASCs identified for each CNA • Confirm contact information for all institutions confirmed • Host Open House sessions hosted for institutions • Remove CATC tree structure in CNAMS (IT) • Create ASC > CNA relationships in EduAdmin system (AAM) • Complete Institution profiles • Accept Agreements • Sign contracts • Follow-up on contracts and agreements • Testing the Business architecture • Evaluate migration outcomes

20. Migration Week Cisco Internal Only

21. Internal Communication and Training Focus Alpha Groups (RM, AAM, TM Alpha locations) Non-Alpha Groups • Regular checkpoints throughout Alpha • Participate in focused working sessions before migration • Provide feedback at regular check points throughout migration • Leverage Change Management coaching, education, and tools • Mobilize AE Ambassadors for field change management support • Partner with RoC/CM to align on global communication

22. External Communication and Training Focus Alpha Institutions Non-Alpha Institutions • Participate in introductory AE sessions and Open house events • Provide feedback at regular check points throughout migration • Participate in role training as needed • Participate in surveys or interviews • Overview presentation available, wide communication not required

23. Q & AAlpha Migration Cisco Internal Only

24. Next Steps Pre-Migration Migration Week Post-Migration • RoC and RM meetings to determine ASC strategy • Training sessions for change management resources and data migration spreadsheet • Collaboration with RoC on CATC and RA communication (Alpha group) • CATC tree structure removed in CNAMS (IT) • ASC > CNA relationships created in EduAdmin system (AAM) • Institution profiles completed • Agreements accepted • Contracts signed • Contract and agreement follow-up • Business architecture testing • Evaluate migration outcomes