Delivering Business-Grade IP Solutions Prepared for:

1. Delivering Business-Grade IP SolutionsPrepared for:

2. Discovery Re-cap • Current overall situation • Number of locations / Number of seats • Mission critical applications • WAN / Internet- Current situation • Pain points • IT objectives • Financial objectives • Current Telephony situation • State goal for this meeting Introduction To Telekenex Solution Overview Solution Demonstration

3. 1 2 3 4 Meeting Agenda Introduction To Telekenex Market Analysis Solution Overview Solution Demonstration

4. Who is Telekenex? • Established Operations in August, 1994 • Privately Held and Employee Owned • Headquartered in California • Facilities-Based Tier One Service Provider • Nationwide, Legacy- Free Network, Global Access • Nationally Deployed Fiber-Based VoIP Service Provider offering Highly Customized Voice & Data Solutions

5. Fiber Based Global Access Network 10 Gig-enabled, multi-peering point

6. Hosted Enterprise PBX Private WAN MPLS Disaster Recovery Internet Voice Family of Products Helping your business harness the power of a converged network through managed solutions • Cisco IP Phone • Command Center • Console Assistant • Call Recording • Call Center/ACD • Salesforce Integration • Mobile Integration • Local • Long Distance • FlexSmart • SIP Smart • T1 • DSL • Fiber • Managed Ethernet • T1 • DSL • Fiber • Managed Ethernet • SAN Storage • Firewall • Content Filtering • VPN • Co-location • EVDO Telekenex Private Voice and Data Network

7. Telecom Total Cost of Ownership Average cost across all industries Training Add-Ons Acquisition 48% Maintenance Source: Wilkofsky Gruen Associates

8. Technology Obsolescence Value Cisco Hosted IP Telephony Technology Advances Without Upgrades Equipment Purchase Time

9. Competitive Market Drivers $1,988 M $1,566 M • SMBs will adopt Hosted PBX services to: • Maintain Competitive Edge in Business Market • Simplify Their Network • Increased Messaging Features • Unify Multi-Location Calling Features • Simplify Phone Moves, Adds and Changes • Reduce Costs • Enhance Customer Service • Improve Productivity $1,297 M $1,086 M $571 M $278 M $124 M $56 M $27 M 2004 2005 2006 2007 2008 2009 2010 2011 2012 US Hosted PBX Service Revenues (in Millions) Source: In-Stat/MDR

10. Call Recording Command Center Console Assistant Call Center Your Solution: Telekenex Cisco Hosted VoIP Telephony • Maintain corporate presence from anywhere with one number identity • Extension-to-extensiondialing to/from mobile • One corporate voicemail • Unlimited package • Large LCD screen • Six programmable lines • One touch soft keys • Visual Voicemail • Directory Access • Transfer, Conference, Park, Forward, Intercom • User Web Portal • Platform Independent • Click-to-Dial • Visual Voicemail • Remote / Find Me • 99 Conference Bridge • Virtual Fax Cisco IP Phone Mobile Integration • Real Time Queue Status • Live View Monitoring • Unlimited Queue • Unlimited Agents • Background Music • Announcements • Queue & Agent Reports • Real Time Phone Status • Real Time Call Status • Effectively Route Calls • Transfer Calls • Conference Calls • Add Call Notes • Customizable View • “Always-On” Mode • “On-Demand” Mode • Supervisor Role Option • Full Control from Cisco Phone or Web Portal • Play back, download, email recorded calls.

11. How and Why It Works

12. Customer Premise Architecture Switch in Phone VLAN Trunking QoS Router/ IAD Via LLQ Cisco POE Switch 28K Per Call UPS Backup Cisco Router

13. Command Center • Manage Call Routing • Personal Directory • Meet-Me Conference Calls • Advanced Call Management • Voice Messages • Virtual Fax

14. Receptionist Console Assistant • Seamless Integration Between Computer & Phone • Real Time Call Status • Real Time Phone Status • Customize View and Panel • Drag and Drop Transfers • Click to Dial • Sorting Options

15. ACD Call Center • Live View Monitor • Real Time Detailed Reports • Barge In, Silent Monitor, Coach • Background Music • Recorded Custom Announcements • Wrap-Up Timer • Overflow Destinations • Unlimited Agents in Queue • Unlimited Queues

16. ACD Real Time Reporting • Queue Report by Day • Queue Report by Hour • Agent Report by Day • Agent Report by Hour • Agent States Report • Abandoned Call Report

17. Mobile Integration • ONE phone number for your desk and mobile phone • Extension-to-extension calling to & from your mobile phone. • Conduct business from anywhere & still maintain a corporate presence. • ONE corporate voicemail box to access and manage • ONEtrusted partner to work with • UNLIMITED voice, data, and text (includes insurance)

18. Telekenex Voicemail App • Manage your corporate voicemails directly from your smartphone • Voicemail notification, playback, save, delete, and forwarding functionality • Available to Telekenex customers for free from the Google Play Store

19. Why Cisco Hosted VoIP Telephony • Predictable Operating Expense • No Up-Front Capital Expenditures • Full Feature Cisco IP Phones • Complete Connectivity Offering • International Footprint • Single Consolidated Billing • Carrier Class Reliability • Scalability & Obsolescence Protection

20. Service and Support • 24x7x365 Customer Support/NOC • Customized System Design Session (SDS) • Full Turnkey Installation • Custom Training Program • Dedicated Project Manager • Dedicated Solution Architect • Dedicated Account Manager • Single Consolidated Billing

21. Customers VC & Financial Convenience Stores Healthcare Technology Professional Services Education Manufacturing Restaurants & Hospitality Retail Stores

22. The Next Steps • Solution Demonstration • Proposal / Agreements Review • Decision Timeline