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Hiring, Motivating & Retaining Your Staff

Hiring, Motivating & Retaining Your Staff. Steven A. Adams, CPC, CPC-H, COA. I want to help you today by:. Showing you there are four common personality styles Teaching you how to “label” your staff, family, and friends

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Hiring, Motivating & Retaining Your Staff

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  1. Hiring, Motivating & Retaining Your Staff Steven A. Adams, CPC, CPC-H, COA

  2. I want to help you today by: • Showing you there are four common personality styles • Teaching you how to “label” your staff, family, and friends • Providing you with the same tools I use to manage and motivate others to achieve their own great success

  3. Of Your Employees Believe That No Matter How Hard They Work, They Are Never Appreciated 95%

  4. You Get What You Give

  5. Key To Successful Management You can get everything you want out of life if you give people everything they want out of life. Grandpa Harvey

  6. Wine Her Dine Her Cuddle with Her Support Her Hold Her Compliment Her Listen to Her Believe in Her Hold Her Hand Write Her Notes Surprise Her Smile at Her Laugh with Her Pray for Her Shop with Her Give Her Jewelry What Women Want

  7. Show Up Naked...Bring Food...Don’t Block the TV What Men Want

  8. Do Unto Others The Way They Want To Have Done Unto Themselves Platinum Rule

  9. Drivers Analyticals Amiables Expressives Lions Owls Koala Bears Monkeys Personalities

  10. Party Questions • What’s your favorite movie? • I don’t have time to go to the movies • Oh, there are so many movies, I really don’t know • I really don’t like movies, I’d rather read a book • The Jerk

  11. Party Questions • What’s your favorite TV show ? • I don’t have time to watch television • Oh, there are so many, I really don’t know • I really don’t watch television, I’d rather read a book • American Idol

  12. Party Questions • What’s your favorite song on the radio? • I don’t have time to listen to the radio • Oh, I listen to all kinds of music, I really don’t know • I really don’t listen to the radio, I’d rather read a book • I love this bar… - Toby Keith

  13. Just for Fun!Best 2 out of 3

  14. Ask: Tell: Assertiveness: Supportive, quiet, slow paced, deliberate, agreeable, avoids risks, lets others initiate Direct, outgoing, takes risks, loud, knows no strangers, fast paced, confrontational, competitive

  15. Control: Emote: Responsiveness: Cool, distant, businesslike, cautious, guarded, reserved, serious, impersonal Warm, personable, emotional, approachable, impulsive, stories, easy to get to know

  16. Mini-Assessment Control Owl Lion Ask Tell Koala Bear Monkey Emote

  17. Mini-Assessment Control Ask Tell Monkey Emote

  18. Mini-Assessment Control Lion Ask Tell Emote

  19. Mini-Assessment Control Owl Ask Tell Emote

  20. Mini-Assessment Control Ask Tell Koala Bear Emote

  21. What About Your Co-Workers? • Pick a co-worker • What do you think they are? • Identify their style based on what you circled

  22. Conflict Control Owl Lion Ask Tell Koala Bear Monkey Emote

  23. Personality Test • Lion • Monkey • Koala Bear • Owl

  24. Personality Test • Lion • Monkey • Koala Bear • Owl • Does this match your mini-assessment

  25. Wise Owl The important thing is to not stop questioning.Albert Einstein

  26. WMM: Loves to: Hates to: Phrase: Backup Behavior: Wise Owl Accuracy Constantly think Be rushed Logical Avoid Page 12

  27. Lion Be sure you put your feet in the right place, then stand firm. Abraham Lincoln

  28. WMM: Loves to: Hates to: Phrase: Backup Behavior: Lion Accomplishment Achieve goals Listen to others Now Micro-management Page 9

  29. Koala Bear Hide not your talents. They for use were made. What's a sundial in the shade. Ben Franklin

  30. WMM: Love to: Hates to: Phrase: Backup Behavior: Koala Bear Acceptance Be part of a team Experience change Harmony Back stabs Page 11

  31. Monkey Got Beer? Homer Simpson

  32. WMM: Loves to: Hates to: Phrase: Backup Behavior: Monkey Applause Be spontaneous Deal with details Big picture Attack Page 10

  33. Employee Worksheet • Identify personalities of 10 staff members • Keep worksheet on your desk • Make copies for others to keep on their desk

  34. Case Study Who do you want to pick out your next billing software program?

  35. Case Study Who do you want to take care of the annual Christmas party

  36. Half of being smart is knowing what you’re stupid at!

  37. What Comes Naturally Coding Bookkeepers Compliance Doctors Managers Administrators Owls Lions Koala Bear Monkey Billing Nursing PA/NP Customer Service Receptionist Drug Rep

  38. Key To Successful Management You can get everything you want out of life if you give other people what they want out of life. Grandpa Harvey

  39. Conclusion • Know yourself • Control yourself • Know those around you • Give them what they want

  40. A Word of Caution Sometimes as a manager, you’re just going to have to kill someone to really make a point. Steven A. Adams

  41. Thank You kingofcoders@knology.com 770-241-4344

  42. Hey You Guys, Let My Daddy Come Home Now!!

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