Managing, Hiring and Motivating Litigation Support Staff

1. Managing, Hiring and Motivating Litigation Support Staff Andrew Hall, MBA Practice Technology Manager

2. Keepin ‘em Happy • What is Litigation Support? • Automation of traditional legal work • Document Review Databases • Electronic Productions • High-Tech Court Room Presentations • Who Does this? • Former legal staff • Former Attorneys • Former IT personnel • Where do they work? • Practice Support • Litigation Support Department • Information Technology

3. Keepin ‘em Happy • How do you know the ‘right’ person • Independent thinker • Analytical mind – can figure things out • Knows databases – especially your system(s) • Be careful of the chameleon • Watch out for “this system is better because…” • No need to change just to change • Substantial financial investment • Knows litigation processes • Has a deep appreciation for his/her role • Good project management skills and good soldier skills

4. Keepin ‘em Happy • Involve early – not 2nd Fiddle • Case Strategy • Litigation Support Expertise • Involve in Consulting • Case Team • Client IT Department • Out-sourcing venues • Involve in Project management • Innovation • Litigation process • Other Cases

5. Keepin ‘em Happy • Allow Opportunities to Stay Current • Conferences • Professional Association Memberships • Training Opportunities • EDD Technology • Infrastructure knowledge • Communication Skills • Complex Databases

6. Keepin ‘em Happy • TimeKeeper • Avoid temptation to have same billing requirement as paralegals • Internal value added - unbillable work and projects • Not always involved directly with Pro-Bono due to external costs • May need to be overhead • Depends on setup and client relations • Average Billables > 900 per year

7. Thank You Discussion/Questions