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Knowledge Management

Knowledge Management. Hendrik Gunawan - 1501173326 Yoga Mahesa P.K - 1501150404. Knowledge Management.

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Knowledge Management

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  1. Knowledge Management Hendrik Gunawan - 1501173326 Yoga Mahesa P.K - 1501150404 www.binus.ac.id

  2. Knowledge Management The discipline of enabling individuals, teams and entire organizations to collectively and systematically create, share and apply knowledge, to better achieve their objectives (Ron Young, CEO/CKO Knowledge Associates International) www.binus.ac.id

  3. Benefits of Knowledge Management • Reduces time-to-market • New products are designed and commercialized more quickly and successfully www.binus.ac.id

  4. Types of Knowledge • Explicit : Information that is written down or codified • Tacit : Information that is stored inside a person’s mind www.binus.ac.id

  5. Elements of KM Initiative • People • Process • Technology www.binus.ac.id

  6. www.binus.ac.id

  7. People • Refers to Cultural and Behavior Approach • Knowledge is created by individuals • The creation and sharing of knowledge can only happen when individuals cooperate willingly www.binus.ac.id

  8. Process www.binus.ac.id

  9. Technology • Refers to the network system • Facilitate connections : • among knowledgable people • between people and sources of information • Through ICT, explicit knowledge can be captured and disseminated www.binus.ac.id

  10. BCA • VISION • To be the bank of choice and a major pillar of the Indonesian economy • MISION • To build centers of excellence in payment settlements and financial solutions for businesses and individuals • To understand diverse customer needs and provide the right financial services to optimize customer satisfaction • To enhance our corporate franchise and stakeholders value www.binus.ac.id

  11. BCA Knowledge Management • BCA Employee award • BCA Customer Education Program • BCA IT enabler • Customer Knowledge • Disaster Recovery Center • Internal website for staffs www.binus.ac.id

  12. Sources • http://echo4share.blogspot.com/2010/10/knowledge-management-pada-bca.html • http://www.slideshare.net/kreaume/knowledge-management-presentation-1425087# • http://www.slideshare.net/miera2209/introduction-to-knowledge-management-7904270 • http://www.bca.co.id/en/about/cari-tahu-tentang-bca/visi-misi/visi-misi_landing.jsp www.binus.ac.id

  13. Thank You www.binus.ac.id

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