Relief Logistics during 2011 Thailand Floods: The real situation and lessons learned

1. Relief Logistics during 2011 Thailand Floods:The real situation and lessons learned Asst.Prof. Sathaporn Opasanon (PhD) Thammasat Business School opasanon@gmail.com, opasanon@tu.ac.th

2. What happened in 2011? Two main factors • An unusually high amount of rain • Mismanagement of the department of irrigation

4. Consequences • 6 months (July, 2011 – Jan, 2012) • 66 out of 77 provinces • 13.6 million people • 7 Industrial estates • US$ 45.7 Bn • The worst flooding • Disruptions to global manufacturing supply chains

5. Effects of Flooding Houses Cars Pets People Flooding Manufacturers LSPs Retailers Road Rail Transport Infrastructure Enterprises

6. Transportation Infrastructure

8. Unconnected Roadways

10. Highway 340 Recovery • Reclaim Highway 340, an alternative linkage to the southern part of Thailand

11. Transportation in the city

13. Match vehicle types with water levels

14. Multimodal Transport

15. Car Parking

17. Flood shelter at Rajamangala Stadium, Bangkok, Thailand, October 2011

20. Basic Necessities • Women • Sanitary napkins • Children • Milk • Diaper • Candy • Toys • Instant noodles • Canned food • Bottled water • Trash bag • Mosquito repellent lotion • Medications • Toothbrush, toothpaste • Flash light, candles • Lighters • Whistle, mirror • Nylon rope • Life vest Survival Bags

23. Flood Relief Operations Center at Donmuang Airport

24. Inefficient Operations

25. Unorganized Functions and Flows PULL Packing Station Packing Station Packing Station Pull to packing station Pull to packing station Storage Area Shipping Receiving

26. High stockpile of donated basics

27. “To-Be” Functions and Flows Bag Station PUSH Canned food Station Bagged rice Station Reserve storage for large items Other basics Replenishment Inspection and sortation Accumulation, packing and utilization Push to sortation Receiving Cross-docking Shipping Direct putaway to reserve

28. Distribution of sustenance kits

29. Redundancy in Aid Provisions

30. Pets

32. Modern Distribution Network for Retailers Local shop Suppliers Stores All via DC Local shop

33. Industrial Estates Affected by the Flood

34. Rojana Industrial Park, Ayutthaya, October, 2011

35. Disruptions to Automobile Supply Chain

36. Suppliers Manufacturers Distributors Retailers Customers Disruptions to Manufacturing Supply Chain Supplier C U S T O M E R S R Supplier DC R R Supplier Plant R DC R Supplier R

37. Other Significant Damages

38. Interesting Findings • Victims refused to transfer to the temporary shelters provided. • Social network helped transferring and sharing real-time information on the situation • Thai army played a critical role in relief operations and aid deliveries.

39. Remaining Challenges • How to encourage affected people to move to provided shelters • How to effectively manage overloaded information and coordinate aid delivery • How to provide fast and seamless multi-modal transport • How to provide useful routing guidance

40. That’s a wrap!