Welcome to Prism

1. Welcome to Prism Team Member Orientation

2. Welcome to our team! We know you have choices about where you work so we are happy to begin our employment relationship with you! We are committed to your success starting with our team member orientation!

3. Rules for the session: • Participate • Be open & honest • Respect each other’s thoughts and opinions • Ask Questions! • No cell phones • Have fun!!

4. The Prism Story • Founded and headquartered in 1983 by CEO Steve Van– developer of luxury hotels in Texas • Prism is one of the largest and most respected owner, operator and developer of mid-scale, upscale, and luxury hotels and resorts throughout the Americas and the Caribbean. • Ranked as one of the top 40 Hotel Management companies by Hotel Business Magazine • Major resource for lender owned assets – Receiverships/Foreclosures, etc. • Operator and franchisee of many diverse hotel brands

5. Prism Philosophy “Our philosophy has always been to take care of the Team Members who then feel a sense of pride in meeting our customer needs. When customers are taken care of, they help pay our bills and enable us to grow as a company. Simple and direct, that’s the way of Prism’s success.”

6. Prism Brand Relationships

7. Our Core Values Compassion:We show genuine understanding and concern for the interests and needs of all parties in every decision, process and action. Integrity: We conduct our business in an ethical, transparent manner which balance the needs of all stakeholders. Commitment to Results: Each Team Member understands the importance of his or her contributions to Prism’s overall results, and strives every day to exceed individual and team expectations. Personal Leadership: In everything we do, we practice ownership of and accountability for our decisions, responsibilities, actions and their consequences.

8. Our Personality Decisive- We make timely and informed decisions, win often, and lose fast, to expedite results Fun- We infuse our work with vibrant energy, a sense of humor, and celebration. Resourceful- We continually seek new opportunities, processes, and creative use of available and potential tools to achieve desired results. Engaging-We are genuine and personable in our relationships at every point of contact.

9. What Prism Expects from You: • Honesty • A thorough knowledge of and competence in your job • A positive approach to your work and a willingness to learn more to improve your performance • A friendly and cooperative attitude towards our guests, your fellow employees and management • A willingness to follow the lawful guidance of supervisory or management personnel • Respect and care for the property and equipment of the company • Pride in the company, your work and yourself, including respect for your appearance and a commitment to the goals of the company. • A willingness to ask questions and to discuss freely and openly with your supervisor or HR representative any problems or concerns you may have. Handbook, page 5

10. What You can Expect from Prism: • Treat you with dignity and respect • Attempt to answer your questions and concerns • Provide you with a safe work environment • Provide you with a harassment-free work environment • Provide you with generally competitive wages and benefits • Responsive to your needs whenever feasible • A company that is respectable and provides a high level of guest satisfaction- a leader in the industry! • An Equal Opportunity Employer Handbook, page 5-6

11. Handbook Review • Meal/Rest Periods (page 10) • Supervision of Relatives/Dating Policy (page 11) • Equal Employment Opportunity (pages 12-13) • Harassment Policy (pages 13-16) • Drug-Free Workplace Policy (pages 17-20)

12. Work Responsibilities • Attendance (pages 20–21) • Clocking In/Out • Review state meal break regulations, if applicable • Request for Time Off/Call Outs • Solicitation Policy (pages 21-22) • Communications Policy (pages 24-26) • Off Duty Social Networking and Media Policy • Personal Communication Devices • Appearance Standards (pages 26-28) • Standards of Conduct (pages 28-33) • Disciplinary Procedures

13. Open Door Policy • Immediately report problems or work-related issues to your supervisor! • You have the opportunity to speak with other senior management, HR representative or General Manager when you believe you have been treated unfairly, or whenever you have a concern or problem that you believe is unresolved. • This policy does not require reporting alleged harassment to any individual who is creating the alleged harassment. Handbook, page 34

14. Overview of • Basics of our payroll System • Employee Self-Service • Clock In Kiosk • Time Off Requests • View Vacation & PTO Balances • Print check stubs, W2s • Benefits Information & Enrollment • Performance Management • Training Aids (ExponentHR Employee Job Aids)

19. Employee Benefits All Team Members: • NETMA • Property events • Skills training • Recognition • Annual Performance Reviews • Employee Engagement Surveys • Employee Room Discounts • Direct Deposit • Employee Assistance Program (EAP)--handout in folder Leaders: • Brand updates • Prism GM School and Sales School • Position specific tools and resources • Incentive Plan

20. Full-Time Benefits(CA hotels, please refer to CA Addendum to Employee Guidelines) • Vacation: up to 80 hours following anniversary, up to 120 hours after five years • Forfeiture policy • Earned based on hours worked for hourly employees • PTO: up to 64 hours earned at the rate of .5 days per month • Available to use when earned, stops accruing at 64 hours until used • Holiday Pay: 6 paid holidays • Health Insurance • Waiting period for Managers • Waiting period for Hourly Employees • All insurance plans are effective on the 1st of the month

21. Safety & Security Orientation(View DVD and complete Safety Training Form)

22. Safety Training Form Check “Initial Training” Print Name Signature Date

23. New Hire Checklist Complete the following items: Name Department Date of Hire Position

24. 2015 W4 Complete the following items: Items #1-7

25. I-9 Verification *If a field does not apply, please state N/A, do not leave blank Last Name First Name Middle Initial Other Names Used (if any) Email and Telephone Number (optional) Address, with Apt. # City, State, Zip Date of Birth Social Security Number Identify Citizenship Sign Date

26. New Hire EAN Complete all sections of first page only

27. Acknowledgment of Receipt of Prism Employee GuidelinesCA Hotels: Addendum Acknowledgment Complete page 2

28. Vets Status Form (Post-offer) & Voluntary Self-ID of Disability (both forms, 2 pgs.)

29. Thank you!