SNP Open Door Forums August 15 , September 10 & 25, 2013

1. SNP Open Door ForumsAugust 15, September 10 & 25, 2013 SNP 1: Care Management and Coordination Element A: Program Description Element B: Population Assessment Element C: Care Management Assessment Process Element D: Individualized Care Plan Element E: Satisfaction with Care Management Element F: Analyzing Effectiveness/Identifying Opportunities Element G: Implementing Interventions and Follow-up Evaluation SNP 2: Improving Member Satisfaction Element A: Assessment of Member Satisfaction Element B: Opportunities for Improvement Element C: Improving Satisfaction SNP 3: Clinical Quality Improvements Element A: Clinical Improvements SNP 4: Care Transitions Element A: Managing Transitions Element B: Supporting Members Through Transitions Element C: Analyzing Performance Element D: Identifying Unplanned Transitions Element E: Analyzing Transitions Element F: Reducing Transitions SNP 5: Institutional SNP Relationship with Facility Element A: Monitoring Members’ Health Status Element B: Monitoring Changes in Members’ Health Status Element C: Maintaining Members’ Health Status SNP 6: Coordination of Medicare and Medicaid Coverage Element A: Coordination of Benefits for Dual-Eligible Members Element B: Administrative Coordination of D-SNPs Element C: Administrative Coordination for Chronic Condition & Institutional Benefit Packages Element D: Service Coordination Element E: Network Adequacy Assessment