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Bringing Clarity to Complex Students Situations

Gain insight into handling complex student situations using a structured process. Real-life case study discussion and reflection on implementation. Presented by Richard Ogston and Allie Scott.

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Bringing Clarity to Complex Students Situations

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  1. Bringing Clarity to Complex Students Situations (Making sense of the muddle) Presented by: Richard Ogston - Head of Student Services Allie Scott - Student Support & Counselling Team Leader 9/06/2016 www.perth.uhi.ac.uk Perth College is a registered Scottish charity, number SC021209.

  2. Welcome Aims • For you to gain an introduction to this process • A chance to discuss a real-life situation and use the tool to work through a case study • Reflecting on implementing something similar to your work

  3. The Muddle

  4. The Muddle The thinking behind the paperwork • Appropriate response (not disciplinary) • Consistency • Transparency • Evidence & Fact Based • Fair (& needs based) • Case by Case • Structured

  5. The Process • Staff raise a concern • If appropriate fitness to study meeting agreed. • A Case Officer convenes a meeting with relevant staff • Mandatory information and evidence is collated • Student Information • Concerns, circumstances, justification for panel meeting • Checklist is completed

  6. The Process • Record and describe the case and the recommendation collectively agreed by the group. (this must link to the evidence supplied!!). • Pass on to “Fit to Study Panel” for a decision –

  7. 3 Recommendations • Suspend or withdraw the student – refer to Fit to Study Panel • Refer back to mainstream support structures and provision – no panel decision required • A group collective agreement cannot be reached – refer to Fit to Study Panel.

  8. Case Study • Group discussion • Please take a few moments to read over the case study • Have a discussion about the case, what evidence is there? • What recommendation would you make?

  9. Case Study • Lead Member felt there was not enough evidence or a collective agreement on the outcome. • Referred to Fit to Study Panel • Panel convened – Head of Student Services and other members from Support and Academic staff (unrelated to the student / Curriculum Area)

  10. Case Study • The Outcome • Was in favour of the Student • Panel said “the student had done nothing wrong” • It flagged up the Department has not ben following college procedures • Code of Conduct • PDP / 1:1 Meetings to discuss concerns with student • Seeking advice from Support Team

  11. Case Study • The Outcome • PLSP was not being adhered to or fully understood • Lack of understanding of student condition – did not seek to understand this by consulting with Support Team • Department needed to :- • address their processes • adhere to college policies • engage more with the student • engage more with Support Team • Student successfully completed the course and achieved their qualification!

  12. Thank you for Listening and for your participation • Have we made sense of the muddle for you? • We will happily take any questions you may have.

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