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Promoting positive appropriate and responsive relationships with persons served and their families

Learn how to promote positive, appropriate, and responsive relationships with persons served and their families. Facilitated by Karen K. Wright, Master of SPED, this guide encourages involving families in individuals' lives, keeping them informed, and addressing their concerns respectfully.

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Promoting positive appropriate and responsive relationships with persons served and their families

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  1. Promoting positive appropriate and responsive relationships with persons served and their families FACILITATOR: Karen K. Wright, Master of SPED

  2. Welcome the family members • It is important to encourage the family members to be involved in the individual’s life.

  3. Welcome family members • Make the family members feel at comfortable whenever they visit.

  4. Welcome the family members • Ensure there is a signed ROI on file prior to releasing any information to the family.

  5. Welcome the family members • Keep them abreast of all the latest involving the individual. • Such as, but not limited to: • Change in health condition • Change in services • Accomplishments • Achievements • Change in medication • Change in health service providers • Additional health service providers

  6. Welcoming the family • Encourage the individual to contact the family if she or he has not heard from them for a while.

  7. Welcoming the family • If the individual is non-oral, staff must call the family if the agency has not heard from the family in a period of time. • Make them aware that you are just checking that all is well.

  8. Welcoming the family • Invite the family to the IEP meeting.

  9. WELCOMING THE FAMILY • Make sure to ask the family if they have any concerns.

  10. Welcoming the family • Be respectful of their concerns even if you do not think it is that important. Always be an empathetic listener.

  11. Welcoming the family • Scenarios

  12. Welcome the family • REMEMBER: The family is a part of the team and a positive relationship is important.

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