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Aging Resource Center (ARC)

Aging Resource Center (ARC). Aging Resource Center (ARC). Who are we? An administrative entity accessible through multiple entry points that provide: Information and referral services For those 60 and older

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Aging Resource Center (ARC)

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  1. Aging Resource Center(ARC)

  2. Aging Resource Center (ARC) • Who are we? • An administrative entity accessible through multiple entry points that provide: • Information and referral services • For those 60 and older • “No-wrong door” access to economic and long-term care services for all elders and their families • regardless of their ability to pay • Simply: • “One stop shop” for all your clients’ questions and service needs • Providing information/referrals to agencies in their community via our extensive database

  3. Aging Resource Center cont. • ARC does not provide any direct services • Represent 14 North Florida counties • Manage clients on waiting lists for services • New and existing clients • Lead Agencies • Provide Case Management • Clients being served by DOEA funded services • Coordinate Service Delivery

  4. Programs • Home and community based services provided through the following programs: • Home Care for the Elderly (HCE) • Community Care for the Elderly (CCE) • Alzheimer’s Disease Initiative (ADI) • Older Americans Act (OAA) • Aged and Disabled/Medicaid Waiver (ADA/MW)

  5. Aging Resource Center: Goals • To provide elders and their families with customer-friendly access to services • As efficiently as possible • Minimize service fragmentation • Reduce duplication of paperwork and procedures • Enhance individual choice • Support informed decision making • Increase the cost effectiveness of long-term care support and delivery systems

  6. Aging Resource Center: Functions • Access to services and assistance • Elder Helpline • Lead Agencies • Information and Referral assistance • Resource database • Intake and Screening • Triage • Prioritization of consumers • Staffing with appropriate entities • Financial and functional eligibility determination • DOEA/CARES • Department of Children and Families (Medicaid, Food stamps, etc)

  7. Aging Resource Center • Consumers • Elders and their families • Receive follow up to ensure the information and services met their needs • More options and choices from self directed information and referral searches • Option of face to face assessment and referrals

  8. Aging Resource Center: Staff • Two (2) Information and Referral Specialists • Take client demographics • Give referrals/information • Three (3) Medicaid Benefits Counselors • Screen individuals (60+) that are interested in in-home assistance for long term care services • Two (2) Medicaid Client Service Specialists • PSA 2A and PSA 2B • Screen clients for in-home services • Conduct outreach • Establish relationships with Medicaid providers and other appropriate community organizations

  9. Aging Resource Center: Staff • Screening Staff • Manage current waiting list • Update Assessments • Assess clients’ health status • Point of contact for clients and their caregivers • Provide referrals if needed • If a client is active in a DOEA-funded program (i.e. receiving services) the Lead Agency will manage and maintain their file

  10. Aging Resource Center: How it works • STEP ONE • Client or someone who represents the client calls the Elder Helpline 1-800-963-5337 1-800-96-ELDER

  11. Aging Resource Center: How it works • STEP TWO • Information and Referral (I&R) staff initially take calls • Gather demographic information and enter the call into our database • Community referrals based on the client’s needs • Determine if client is appropriate or interested in in-home services through DOEA funded programs • I&R sends a follow-up to the screening staff to complete an assessment

  12. Aging Resource Center: How it works • STEP THREE • Screening staff make contact within three (3) business days • Explain Medicaid procedures/programs and waiting list • Complete 4 page telephone assessment • Offer additional community referrals • Unable to reach client • Three attempts • Mail letter to their residence to check status • Grievance Procedures

  13. Aging Resource Center: How it works • STEP FOUR • Place client on a waiting list for the appropriate programs and services • Update clients’ assessment information • Semi-annually or annually • Depending on the Rank and score • Home Delivered Meals • Refer to Lead Agency

  14. Ranking system/ Prioritization • Rank 1 – 8 (lowest to highest) • Lower or higher risk of nursing home placement • Rank 1 and 2 • Annual assessment • Rank 3, 4, 5, 6, 7, 8 • Semi-annual assessment • Rank 6,7,8 • 6: Imminent Risk • 7: Aging Out from DCF Services • 8: Adult Protective Services (APS) • Required to serve within 72 hours of receiving referral • Serve clients with the highest rank (highest need) first

  15. Aging Resource Center: How it works • Major health changes • Stroke • Heart attack • Serious fall • Diagnosis of dementia or other major disorder • Change in caregiver situation • Call Elder Helpline (1-800-963-5337) • Explain new situation • Client can be reassessed and their information updated

  16. Questions? Don’t be afraid to ask questions! For Aging Resource Center Questions: Call your ARC Representative Melanie Reed: 850-617-4344 Jawanna Thomas: 850-617-4355

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