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Enhancing Trucking Industry Profile: Moving Specialties Research

Learn about CTHRC's project to define Moving Specialty tasks in Professional Driver Occupation. Identify unique skills and tasks through focus groups and the DACUM process. Explore essential skills, attributes, and next steps for industry application.

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Enhancing Trucking Industry Profile: Moving Specialties Research

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  1. Presentation to CAM

  2. About the CTHRC Ottawa based since 1994 Five full time staff plus consultants and contractors Funded by federal government (HRSDC) with additional contributions made by industry Representatives from Industry Associations Organized Labour Insurance Companies Driver Training Schools

  3. CTHRC Mission “toassist the Canadian trucking industry to recruit, train and retain the human resources needed to meet current and long-term requirements”

  4. New Recruiting and Awareness Raising Website TruckingCareers.ca

  5. This Project’s Objective To develop occupational profiles and standards for the Moving, Bulk Liquid, and Heavy Haul ‘specialties’ within the Professional Driver Occupation

  6. Issue to Resolve Which tasks or activities make the ‘Moving’ specialty different from the rest of the trucking industry ??

  7. Focus Group Meeting of Highly Experienced Drivers Focus groups in Halifax and Ottawa Participants reviewed the National Occupational Standard for Professional Driver ….then brain stormed to identify what makes ‘Moving’ unique

  8. National Occupational Standards Describe the COMPLETE range of tasks performed by workers in an occupation Describe what people need to be able to DO May contain specialties like ‘Moving’

  9. The DACUM Process Brainstorming Blocks, Tasks, Subtasks Knowledge/Skills/Attributes Performance Criteria

  10. Essential Skills Foundation skills required for all types of work NOT technical skills ARE the skills people need to acquire knowledge and complete workplace tasks and daily activities

  11. Results • One new BLOCK (supervising moving crews) • Will THREE to FOUR related tasks • Will address the hiring and supervision of local casual labour • Will address the supervision of labour supplied through agents/agencies • Will address training new entrants to the industry

  12. Results • FOUR new TASKS • Packing and Loading • Inventory Items • Load and Unload Goods • Deliver and Unpack

  13. Results • Additional detail, subtasks, specialized skills in SIX Tasks • Mostly related to Customer Service and Satisfaction • Handling complaints • Dealing with claims • Also • Driving in residential areas • Loading

  14. Next Steps • Industry survey • Distributed through CAM • Email/fax/mail • As many comments as possible

  15. Profiles • NOS is the “mother document” • Contains all occupational skills • The moving industry specialty will contain ONLY those skills related to this specialty • NOTE: some of the specialized skills can also be applied to people who don’t drive.

  16. Next… What Can the Industry Do With This? • Hiring • Training • Recognition • Career path • Other?

  17. Questions Questions…

  18. For more information contact Jeff Griffiths at 403 374 1950 jeff@griffiths-sheppard.com

  19. Thanks!

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