westbrook : An Introduction

1. westbrook: An Introduction

2. Contents westbrook services & offerings Birlasoftwestbrook Alliance Specific Industry Experience westbrook Culture of Excellence Industry Specific Expertise 22 A Selection of our Clients: 23 What we do: 4 Our Services: 5 Strategic Consulting: 6 Roadmap Solutions: 8 Scope, Design & Build: 10 Expert Skills & Resources: 13 Culture of Excellence: 14 Centres of Excellence: 15 Process Methodology: 16 The Alliance: 17 How the Alliance adds value: 18 A Unique Experience: 19 Wider Service: 20 Results: 21

3. What we do Operates in a high growth segment... • ... supporting the migration of IT strategies & Applications to the Salesforce.com platforms.

4. Our Services To achieve this we perform the following: Roadmap Solutions Provide expert skills & resources to augment client teams Consult on client strategies Scope, design & build specific solutions

5. Strategic Consulting At westbrook we consult on client strategies with regard to innovating business in the cloud To help CIOs and business leaders formulate their strategies, westbrook developed 'Cloudvision', a consulting framework that: • Guides assessment of business drivers & needs • Defines the target cloud solution architecture • Creates Transformation Roadmaps • Confirms the business case for change

6. Strategic Consulting • Using our Cloudvision service, we can help your business: • Gain organisational wide commitment to a robust transformation programme • Leverage maximum value from existing investments • Simplify your systems landscape • Proactively mitigate delivery risks • Minimize solution delivery costs through accelerated implementation cycle(s)

7. Roadmap Solutions westbrook offer clients an ongoing cycle of consulting, delivery & ongoing managed services to allow them to remain agile and realise long term benefits. To ensure your organisation remains Agile & realises its long term benefits, westbrook creates Cloud Roadmap Solutions.

8. Roadmap Solutions To achieve this we perform the following process: Discovery: an assessment of functional areas, identifying key challenges and related cost drivers, as well as implications for change. Vision Model: a high level definition of the target state solution - from a social, customer, employee, process and technology perspective. Roadmap: an outline transformation plan with a supporting business case - reflecting business priorities, risks and potential business value. Proof-of-concept solution: the development of a model built on leading-edge cloud applications, to demonstrate how the solution would work in your environment.

9. Scope, Design & Build westbrook have delivered over 800 Salesforce projects for 290 clients over the last 3 years. westbrookwisdom™is our proprietary process methodology for managing a business solution from inception through implementation to ongoing continuity. This ensures we can help you to build a justifiable business case, underpinning your ROI in a sustained, balanced & optimised way. Our wisdom™ methodology can be moulded to your company culture & we can work with agile or traditional frameworks.

10. Scope, Design & Build westbrook build solutions utilising: Jobscience for HR & Recruitment ServiceMax field service solutions Force.com & custom applications Salesforce Sales & Service Clouds Salesforce1 Mobile Platform

11. Scope, Design & Build As well as numerous partner applications!

12. Expert Skills & Resources At westbrook we embrace flexibility as a consultancy, and can provide skilled resources for a client’s project on-site. With all of our consultants fully certified, we pride ourselves on our personnel’s extensive expertise. Through our Centres of Excellence we ensure our thought-leaders have the depth of knowledge in their field to provide valuable advice and support. Working on a day-by-day basis, westbrook consultants can augment your existing staff and provide training, all in order to share their knowledge of the ever expanding Salesforce eco-system.

13. westbrooka ‘Culture of Excellence’ Knowledge Sharing Team Collaboration A Culture Case Studies of Excellence Training Plans westbrookhas a high emphasis on training and development for consultants at all levels. Each consultant has an individual training plan that can be aligned with the needs of our Centresof Excellence. A solid culture of excellence is in place. Whenever projects are completed, internal case studies are produced and shared across the team. Best practices are consistently revised to incorporate new learnings.

14. westbrookCentres of Excellence Apex & Visual Force Sales Cloud Service Cloud Mobile Communities Data & Integration westbrook ensures that all core Salesforce functional areas have dedicated teams of experts that continuously develop in-house knowledge and tools through hands-on project work, research and collaboration across each Centre of Excellence. westbrook Centres of Excellence enable successful on-time and on-budget project delivery by providing accurate estimates at the outset, and by the use of accelerators and best practices throughout the project lifecycle.

15. westbrookprocess methodology Solution Design Business Analysis Project Management Environment Management User Adoption Extensive experience underpins the westbrook wisdom™ methodology and processes, guiding efficient and value focused implementations. Our wisdom™ methodology can be moulded to your company culture, and is designed to work within both agile and traditional frameworks. The westbrook wisdom™ methodology ensures that Senior delivery team members act as mentors and provide continuous guidance to consultants, to ensure all projects benefit from the same high.

16. The Alliance Now....a Strategic Partner of Beyond outsourcing into international collaboration Combining wide coverage with over years combined experience

17. How the Alliance adds value Competitive blended cost local & offshore resources, as you need it Reliability High quality implementation and Governance Consultancy Local expert services for road-mapping & analysis Reassurance Global business with Fortune10 pedigree Ability to Scale Quickly & with little notice Client Facing Local engagement with experienced business consultants Renowned sales & delivery competency combining global strength + local expertise

18. Providing a Unique Experience A seamless blend of the best of both on shore & off shore capability... Support Service Scalability Expertise Costs Best Capability both of For a single, solution Worlds

19. Wider Service Whilst gaining access to Wider umbrella of IT services Blended international pricing

20. Resulting in Focussed Expertise, equal of any GSI With increased+++ Operational Flexibility Organisational Speed

21. Industry Specific Expertise westbrook has performed implementations across a wide range of business fields, but there are a number of areas in which we have grown extensive industry specific experience. These include; Financial Services Media & Telco Retail Membership Organisations • Business Services

22. A Selection of our Clients Financial Services Media &Telco Retail Member Business Services