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Planning Process

Planning Process. Planning Process. How will we know? Monitor, Evaluate, Report. Where are we now? What’s happening out there? Audit & Analysis, PEST & SWOT. How will we get there? Strategy, Objectives, Targets, Action. Where do we want to be? Vision, Mission, Values, Objectives.

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Planning Process

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  1. Planning Process Planning Process How will we know? Monitor, Evaluate, Report Where are we now? What’s happening out there? Audit & Analysis, PEST & SWOT How will we get there? Strategy, Objectives, Targets, Action Where do we want to be? Vision, Mission, Values, Objectives Language of Planning

  2. “Do now”Measures (Lead Indicators) “How did we do”Measures (Lag Indicators) Why ‘Balanced’ Scorecard? External Customers Stakeholders Internal Processes Learning & Growth

  3. Balanced Scorecard Perspectives Vision Mission Goals PEST SWOT Financial Perspective Learning & Growth Perspective Customer Perspective Strategy Internal Process Perspective

  4. Balanced Scorecard Logic What? What? Why? Why? How? How? How? For the want of a nail the shoe was lost. For the want of a shoe the horse was lost. For the want of a horse the rider was lost. For the want of a rider the battle was lost. For the want of a battle the kingdom was lost. And all for the want of a horseshoe nail. What? What?

  5. Move the organisation from Long term Profit Market Share Productivity Employee Motivation Leader Customer Satisfaction Unified Direction Short term Profit Cost Reduction

  6. Strategy Map ROA of 1.5% Financial Perspective Asset Growth of 12% Efficiency Ratio of 56% Provide Superior Brand Image Customer Perspective Deliver Superior Personalized Service Deliver on our Promises Improve the Sales Management Process Internal Perspective Low Cost Structure Transaction Ratio Overhead Ratio Sales per call Sales per referral Sales per banker Innovation & Growth Perspective Train a world class Workforce Develop Sales Culture Utilization of Technology

  7. Strategy Map Vision Mission Strategy PEST SWOT Customer/ Stakeholder Wider Range of Services Improved Customer Service Internal Business Process New Booking System Multi-Task Approach New Opening Hours Employees Developing New Skills New Service Ideas Annualised Hours Financial Reduce Unproductive Cost Invest to Save Increase Charges Stay within Budget

  8. Linking Strategy to Action A planning aid to assist company’s in formulating long-term competitive business strategies… and translating strategy into…short-term tactics and actions… thereby aligning the organisation strategically. Short-term Tactics & Action Long-term Vision & Strategy • Score- • card

  9. Measure Measure Ask Why? Ask How? Action Action • Objectives • Measures…Targets • Initiatives/Action “If you’re not keeping the score, you’re only practising”

  10. Initiatives/Action Selection Criteria Meet objectives Impact on Performance Measure Resources available Time required Capacity or capability to deliver Filter Potential Initiatives/Action Prioritised Initiatives/Action

  11. Scorecards at Every Level • Corporate Level • Business Unit • Department / Location • Individual Appraisal

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