Maxine Danaro Associate Director Finance & Business Services

1. Maxine Danaro Associate Director Finance & Business Services

2. The Claims January 2003 Canberra Bushfires • Mt Stromlo (RSAA) $44m • Weston Creek (RSBS) $9m December 04 • Theft from the Classics Collection • Fine Arts Policy • $550,000 (for one item) August 05 • Explosion in RSC (Chemistry) $4m • No fatalities • $4 m claim December 05 • Water event – Mouse House • Event agreed • Section 2 loss didn’t get up • 27 Feb 07 Storm event over Canberra • Hail / rain • Claim is ongoing

3. All Different • Total loss versus partial loss • Single underwriter • Multiple underwriter • Single loss assessor • Multiple loss assessors • Domestic underwriter • International underwriter • Sometimes Claims Manager appointed

4. 27 February Storm Event • CGU ISR Underwriters • Lumley’s – Vehicles • Separate Fine Arts Policy • Travel policy (VC costs)

5. The Players • CGU – Underwriters • Crawfords Appointed as the Loss Assessors • Willis was ANU’s broker (from 28 Feb 07) • ANU Appointed Claims Manager – MSM • And a myriad of ‘experts’

6. Quick Overview • Happened at 10.20 pm on a Tuesday • 100 buildings damaged • 10 – greater than $1m • University closed for 3 working days • Classes resumed on Monday 5 March • Some pictures to set the scene

7. Where to Start • Claim formally notified at 6.30am on the 28th • Loss assessors travelling to Canberra by 9am • Signed with new brokers by lunchtime 28th • ANU requested advice on Claims Mgt Services • Signed MSM on 1 March

8. How Did We Manage the Event • Facilities & Service take control • VC overseas (travel policy) • ‘Controller’ – Director F&S • BCP’s existed • Priority was to get teaching back underway • Minimise the impact (therefore minimise the loss)

9. We Were Lucky • No fatalities • Libraries were open to 11pm so staff still on deck • Primary computer centre stayed operational • Power was cut to many buildings (deliberately) • Early in the semester • Minimal impact on student accommodation (2100 beds) • 2 largest research schools – minimal damage • Major lecture theatres were cleanable

10. Traded on Existing Relationships • Outsourced cleaning contractors so they helped commandeer more cleaners, more equipment • Staff helped (ANU has a mixture of permanent Facilities staff and contracted staff) • We harnessed the power of all our suppliers • The damage in Canberra was patchy so resources were not needed everywhere • We utilised our previous experience!!

11. Teachng Resumes & then ….. The claim evolved into 2 components • buildings (we included floors in building) • Damaged equipment But F&BS / F&S worked closely together • 50 business units • Decentralised administration • Insurance function sits in Finance & Business • Insurance – FTE of 1.3 (& 10% of my time) • Not appointed to the claim full time

12. The Strategty Evolves • Agreed an approach with the loss assessors • Four major project managers agreed to help – budgets, tenders & costing reviews approach • Specialist projects run for mechanicals, flooring, skylights, glasshouses, acousticians, roofing experts • Equipment recovery team of 12-15 bought onto Campus • Equipment thresholds agreed with the loss assessor • Remember = Replaced equipment belongs to the underwriter (therefore storage, disposal procedures required) • F&BS Storm page • http://info.anu.edu.au/fbs/About/_27_Feb_Storm.asp?p=1

13. Some Stats • Carpets 15650 square metres • Vinyl 8500 square metres • Split Systems 475 split and packaged units damaged (total 750-800) • Chillers 24 condensers damaged in major chiller • Sky lights 84 damaged out of a possible 102 • Fume Cupboards 97 damaged out of a possible 487 • Timber Flooring sports hall, aerobics floor, wshops & gallery • Building 160,000 square metres of damage out of a possible 435,000 • Buildings 100 out of 150 • Landscape everything was ‘pruned’ • Meetings days and days of them Paper/ thousands of emails Invoices = ? thousands

14. One Major Project School of Music • Significant damage • Significant impact on the UG students • No where else to teach them (no relief from DEST dates) • Major facility – damage done to the acoustic integrity of L. Hall (our 1300 seat concert / graduation/ etc facility) • Five flats for visitors - damaged

15. School Of Music Continued • 2 Steinway grand piano’s damaged (plus many others) • L. Hall – new roof? Could we fix the acoustics from ‘below’ or did the roof have to come off • Scaffolding project • Chair project • Acoustic engineers • Structural engineers • Then ANU decides to do $6m worth of work at the same time

16. School of Music Continues • Section 2 loss • July Piano Conference • July & December graduations • ‘the opera’!!

17. Mechanicals • Size of the job • Difficulty getting labour and parts • Complexity of technical issues • Mild summer 07/08

18. Insurance / Claims Issues • Very few ‘insurance’ issues • Good policy • We rarely got the policy wording out • On site visits – weekly, then fortnightly, then monthly • Saw the Underwriter on Campus!! • 36 months

19. The Claim Reserve • $75 million • $58 million • $42 miillion • $35 million!! • Work is still continuing • Impact of reserve on ‘renewal’

20. Why Not $75 m • ANU always thought about $50m • Our section 2 loss has been much smaller • We have utilised extensively our relationship with our panel contractors • Gone to tender where possible • Some work done by ANU staff • Carpet bought up front & stored on Campus • Not always possible to utilise ‘externals’ or replace people eg Insurance staff time – not charged to the claim – the hidden cost

21. What Would We Do Different • Insist on a senior ANU employee being formally appointed, full-time as project manager • More forceful on equipment recovery and disposal • More forceful on our 50 business units – see insurance & pass the buck • Just accept that ‘repair’ is more work than a ‘total’ loss • Try to manage the ‘claim fatigue’ better

22. Post the Storm • Trying to ensure ‘standards’ are complied with for skylights, roofing etc • Continuing our stormwater strategies • Still formatting/ submitting the claim • Still doing carpet, mechancials & glasshouses • L. Hall, in the School of Music re-opens tonight • Living with a poor claims record & the impact on our premiums/ level of cover etc

23. Questions?