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Listening & Responding. HCOM-100. (Beebe & Ives, 2004, pg102). Communication Principles. (Beebe & Ives, 2004, pg105). Listening & Responding Preview. The principle of Listening and Responding How we listen Listening goals Listening barriers Listening skills Responding skills
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Listening & Responding HCOM-100 (Beebe & Ives, 2004, pg102)
Communication Principles (Beebe & Ives, 2004, pg105)
Listening & RespondingPreview • The principle of Listening and Responding • How we listen • Listening goals • Listening barriers • Listening skills • Responding skills • Responding with Empathy
What You Do With Your Communication Time • Speak = 30% • Read = 16% • Write = 9% • Listen = 45% (Beebe & Ives, 2004, pg 104)
How we Listen • Listening v. Hearing • Selecting • Attending • Understanding • Remembering • Responding (Bachin & Beck, 1985, pg10)
Listening Barriers • Self Barriers • Self focus • Emotional noise • Criticism (Beebe & Ives, 2004, pg109)
Listening Barriers • Information Processing Barriers • Processing rate • Information Overload • Receiver apprehension
Listening Barriers • Context Barriers • Barriers of time and place • noise
Listening Skills • Stop: Turn Off Competing Messages • Decentering • Look: Listen With Your Eyes • Listen: Understand Details and Ideas • Identify your listening goal • Mentally summarize the details • Link Message details with major idea • Practice • Transform barriers into goals
Responding Skills • Be Descriptive • Be Timely • Be Brief • Be Useful • Be Active
Responding with Empathy • Emotional Intelligence • Understanding Your Partner’s Feelings • Ask Appropriate Questions • Paraphrase the Content • Paraphrase Emotions (Beebe & Ives, 2004, pg119)
What questions do you have? Homework: 1.) Reading? 2.) Turn in Assignments?