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National Employment and Health Innovations Network (NEHIN) 21 Meeting City Hall, London

National Employment and Health Innovations Network (NEHIN) 21 Meeting City Hall, London. Dr Su Wang Group Head of Health 6 Oct 2008. Presentation in 2 parts. Royal Mail Dr Su Wang LSE Report Prof D Marsden. In 12 minutes:. The biggest turnaround The Virtual Company Health as core

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National Employment and Health Innovations Network (NEHIN) 21 Meeting City Hall, London

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  1. National Employment and Health Innovations Network (NEHIN)21 Meeting City Hall, London Dr Su Wang Group Head of Health 6 Oct 2008

  2. Presentation in 2 parts • Royal Mail Dr Su Wang • LSE Report Prof D Marsden

  3. In 12 minutes: • The biggest turnaround • The Virtual Company • Health as core • New! • More than £1.4 billion!

  4. Royal Mail Group Ltd • C 180,000 employees • 80 million items every working day • 113,000 collection points • 28 million delivery addresses • 33,000 vehs travelling 1.8 mill m/day • 12,000 retail outlets • RM Letters, Post Office, ParcelForce

  5. A Brief history • 300 years • British postal communications helped to shape the modern world • Occ Health: 150 years (NHS 60 years) • Comprehensive proactive health & welfare

  6. Our People 6 years ago we had: • Worst strike record: 50% of all industrial action in UK (84,000 days) • Safety record 3 x worse than the construction industry • 16% of workforce experienced bullying & harassment in the previous 12 months • Morale low

  7. Sickness Absence 4.8% (7% 2004) • Attendance and Well-Being • Highlight 5 specific milestones • The Virtual Company • MOTs: South London/ParcelForce • Bio psycho socio Rehabilitation • Smoking Cessation • Look After Your Lungs

  8. Royal Mail Group Wellbeing Programme:- ‘Feeling First Class’ WELLBEING Employee--------Workplace--------Family Trends, Hot Spots, Targets HR201 Coding Benchmarking Health Screening Tool Project 1 Data Analysis & Reporting Project 2 Nutrition Project 3 Emotional Well-Being Project 4 Physical Well-Being Project 5 Workplace Design Project 6 Employee Support Project 7 Health Partnerships Quadrant Balanced Diet Nutritional Advice Salt fat , vitamins 5 a day Stress Evaluation / Survey Proactive Support Early identification Fitness Centres ‘Fit For Life' Campaign Rehab Works Smoking & drugs Policies Designing wellbeing into workplace HELP Expert Patients Enhanced 1st Aiders Role Skilled for Health Linkages with DOH, Charities Project 8 Health Promotion, communications, and employee engagement Calendar of Events, Feeling First Class Roadshow (Health Bus) , Project Light Screens, WTLL Briefs, Employee/Family Health Articles & Ring Binder (Courier), Intranet Library Project 9 Evaluation

  9. Parcelforce: London Central • £1 m reduction in operating costs • 50% fewer injuries, 50% fewer days lost • SA (15.4% down to 1%) • £.5m increase in revenue • Huge increase in morale • Became most profitable depot

  10. Contributing towards better employee engagement 90 80 70 60 50 2004 40 2006 30 20 10 0 Enjoy Felt valued Enjoyed job At PFW in 12 months working here Performance and impact

  11. Have Your Say Response rate 33% 95% Enjoy the job 49% 85% Proud to work here 52% 88% Confidence in the future 26% 78% Be here in 12 months 59% 93%

  12. What our people said…

  13. ‘The screening showed me that I was high in cholesterol and overweight. I feel this was a good wake up call as I would never have gone to the doctors for a check up’ • Found the check up very informative and alerted me to dietary habits that needed attention’ • Liverpool 14/02/08

  14. ‘An excellent experience especially considering I have a slight phobia as regards the medical world’ Perth 13/02/08

  15. Quality of results • Latest

  16. New!

  17. LSE • £ 227 million • Royalmailgroup.com

  18. Long term conditions (LTC) By 2020 disease burden will inc to 60% (heart disease, stroke, depression & cancer) c 80% of GP consultations relate to LTC >60% of hospital bed days: LTC/ complications

  19. Reduced in-patient admissions Clinical Solutions calculations based on 15% reduction in patients admission over 18 month period applied to data from one UK Strategic Health Authority

  20. In conclusion • New pathways • Business case for • NHS & providers of Health Services • Businesses large and small • Any questions? • Su.wang@royalmail.com

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