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Mindspeak Presentation by: Bob Collymore, CEO - Safaricom Limited

The Next Frontier : The Future of Rural Connectivity. Mindspeak Presentation by: Bob Collymore, CEO - Safaricom Limited. We aspire to leverage the strengths of our people, our innovation, our reach and our technology, to drive positive social and economic change for rural Kenyan communities.

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Mindspeak Presentation by: Bob Collymore, CEO - Safaricom Limited

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  1. The Next Frontier : The Future of Rural Connectivity Mindspeak Presentation by: Bob Collymore, CEO - Safaricom Limited

  2. We aspire to leverage the strengths of our people, our innovation, our reach and our technology, to drive positive social and economic change for rural Kenyan communities.

  3. What We Bring To The Table • A trusted and strong Kenyan brand • Strong Management & Financial Performance • World class customer care service • Vibrant and dynamic work ethic • Widest population and geographic network coverage • Widest retail distribution footprint • Significant investment in best of breed data technologies ( GPRS/EDGE, HSPA, WiMAX, LTE) • Most trusted and dynamic mobile money platform: M-PESA • Access to global connectivity through our network of terrestrial and international marine optical fiber systems

  4. The Present Situation at a Glance: Rural Education

  5. Free Primary Education 

  6. However..... • Limitation of resources for class rooms & learning materials;  • High drop out rate at each cut off stage;  • Low ICT uptake and literacy levels;  These factors put youth from rural Kenya at a significant disadvantage in a globalised world

  7. The Present Situation at a Glance: Rural Health Care

  8. The success of free or Government subsidized treatment programs for HIV/ AIDS; 

  9. However... • Mortality rate from curable diseases like Malaria and TB is still high;  • Low penetration of basic health insurance services; 

  10. …Limited access to life saving medical information for management of diseases like diabetes, TB and HIV/AIDS; 

  11. … Access to basic healthcare at the village level is still constrained  These factors put rural communities at a disadvantage and compromise their ability to contribute positively to the economy

  12. What are some of the challenges we face as we seek to connect rural Kenyans ?

  13. Rural Infrastructure 

  14. …Rural Infrastructure 

  15. …Penetration of low cost data devices 

  16. What have we done so far on E- Education & M-Health?

  17. E-Education Digital Villages Partnered with Elimu to avail KCPE and KCSE course material over the internet

  18. M-Health • Child and Family Wellness Shops • Safaricom partnership with LifeSense Group, The Healthstore Foundation and CFW Shops . • Mobile Direct Observation Treatment (MDOT) of TB patients • Safaricom partnership with Mbagathi District Hospital, Danya International, Nokia among others

  19. Our Vision For The Future

  20. “ Leverage on our partnerships, innovation and technology E-Education … to ensure that every rural Kenyan community has easy and affordable access to life- changing educational information in the next 5 years”

  21. “ To leverage our strong partnerships and technology to improve access for rural Kenyans, to affordable and efficient healthcare services through increased reach, simplified workflows, and improved record keeping” M-Health

  22. SMS for Life Enabling access to medicine in the most destitute regions through centralised sharing, collection, and analysis of data The Partners: Roll Back Malaria Partnership http://healthsolutions.vodafone.com/ Source: Vodacom Group

  23. CELL-LIFE Initiatives EMIT is a mobile data collection system which allows fieldworkers to fill in forms on their cellphones from any location. • Cellphones for HIV is a project of Cell-Life which uses mobile technology to strengthen the HIV sector. • iDART is a software solution designed to support the dispensing of ARV drugs in the public health care sector. (www.cell-life.org ) Source: Vodacom Group

  24. The Future of Safaricom & The Road to Customer Obsession

  25. Be an honest, reliable and dependable partner for the millions who use our services – Always! Be relevant and responsive to the needs of our customers Develop products and services that Enhance the lives of our customers Simple and easy to use Easy to understand Accurate Ensure communication of our pricing is easy to understand and always accurate Listen to our customers and consistently reciprocate their loyalty to our brand Work tirelessly to ensure customer satisfaction … by walking our talk!! …Embrace Customer Obsession as a way of Life

  26. Thank you

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