Marketing Indicator 1.01

1. Marketing Indicator 1.01 Understand marketing’s role and function in business to facilitate economic exchanges with customers.

2. A. Understand marketing’s role and function in business to facilitate economic exchanges with customers.

3. REVIEW - What is Marketing? • Process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational objectives. • Links producers to the customers who buy their goods and services • Includes ALL activities to get product from producer to consumer that are guided by consumer’s wants and needs

4. REVIEW Sales Concept VS. Marketing Concept • SC = Product development w/o proving demand, want or need. Created regardless of whether anyone wants/needs it. This is a good product idea because we think it is, not b/c customers are asking for it. • MC = Businesses must satisfy customers needs & wants in order to make a profit. • Businesses use the needs of customers as the primary focus during the planning, production, distribution, & promotion of a product or service. • The Customer is always #1. • The Customer is always right! • Customer buys product, Consumer uses Product!

5. Identify Marketing Activities. • 4 P’s of Marketing Mix • 7 functions of Marketing • SWOT Analysis • Marketing Mix (4 P’s)

6. SWOT Analysis: The SWOT analysis helps organizations assess issues within and outside the organization. 

7. 7 Functions of Marketing • Distribution • Financing • Marketing Information Management • Pricing • Product / Service Management • Promotion • Selling

8. Define 7 Functions using 1 word: • channel management = distribution • marketing-information management = data • Pricing = price • product/service management = lifecycle • Promotion = communication • Selling = personal (1 on 1) • Financing = capital (investment, backing)

9. MARKETING MIX – 4 P’s • Interconnected/interdependent – actions in one P effect decisions for the other P’s • Each P has countless alternatives • The better you know your target market, the easier the decisions for the 4 P’s • Successful combination = profitability • 4 P’s • Product • Price • Promotion • Place

10. PRODUCT • Considers the direction in which the firm is heading and how marketing lines up with that direction • This thinking process provides the basis for all marketing goals and actions. • Analyzes who the customers are and what goods or services they need • Determines which goods or services to produce, sell, or provide • Since coordinating all of the pieces of marketing is an essential role of the marketer, thorough planning is necessary.

11. PRICE/PRICING • Keeps two pricing issues in mind: • Customer’s perception of value • Selling firm’s objectives • Make a profit? • Goal is to strike the right balance.

12. PROMOTION • Conducts activities to capture attention about a good or service • Each activity involves contact with a customer, whether in person or not. • Examples: • Advertising—e.g., television commercials • Personal selling—e.g., door-to-door sales, professional sales • Publicity—e.g., press releases • Sales promotion—e.g., logo-imprinted giveaways • Objectives include informing, persuading, and reminding.

13. PLACE • DISTRIBUTION • Figures out which steps to take to ensure a timely delivery • Download it via Internet? • Transport it? How? • Store it?

14. What items can be marketed? • Products (Goods & Services) • Organizations • Profit vs. Nonprofit • Places - Tourist attractions, Cities • Ideas – Stand Against Bullying, Click it or Ticket • People – politicians, actors, singers • Events – concerts, sports, olympics

15. Two categories of products= • Goods (tangible items) • Durable vs. Non-durable • Consumer vs. Industrial • Services (intangible)

16. GOODS - TANGIBLE • Durable (long lasting – washing machine) • Nondurable goods (consumed within a short period of time such as gasoline, toothpaste) • Consumer goods are used for personal purposes (such as a laptop to write a history paper or a cell phone to call your best friend) • Industrial goods are used for business purposes (such as a commercial oven for a bakery) • The same good could be consumer and/or industrial. The goods’ use determines which it is. • A laptop used to type a history paper is? • A laptop used to bill customers is?

17. SERVICES - INTANGIBLE Pay someone to do something for us because: • We do not have the skill (haircut) or expertise (lawyer, doctor) • We do not have the time (house cleaning) • We do not want to do it (lawn care)

18. REVIEW categories of products • Goods– tangible purchases • Durable vs. Nondurable • Consumer vs. Industrial • Services – intangible purchases • Consumer vs. Industrial

19. Where does Marketing Occur? • Everyday by people, in places, with communication • Marketing occurs wherever customers are

20. Where have you recently seen an advertisement?

21. Marketing IS EVERYWHERE!

22. Explain the elements of the MARKETING CONCEPT • Customer Orientation • Business focus on building relationships w/ customers to facilitate loyal, repeat customers for life. Do it their way. • Finding out what customers want and producing those products the way they want them • Customer Satisfaction • Meet or exceed customer’s expectations • Customer Needs / Wants • Desires of the consumers that convert into purchases

23. MARKETING CONCEPT DEFINITION = A philosophy of conducting business that is based on the belief that all business activities should be aimed toward satisfying consumer wants and needs while achieving company goals.

24. Explain the elements of the marketing concept. • CRM – (Customer Relationship Management) combines customer information via databases with customer service and marketing communication • Marketing Loyalty Programs – Rewards repeat customers • Product – business provides items that satisfy desires of consumers • Profits – Money business keeps after paying all expenses

25. REVIEW Marketing Concept • FOCUS ON THE CUSTOMER! • WITHOUT THE CUSTOMER – NO $$$!

26. Explain the role of marketing in a private/free enterprise system. • Marketing fits into every facet of our lives, whether on a global scale or right in our own neighborhoods. • Provides benefits that make our lives better, promoting using natural resources more wisely, and encourage international trade. • Without marketing, we would all have to be self-sufficient.

27. Explain the role of marketing in a private/free enterprise system. • Create awareness of product / service • Have access to product / service • Multiple channels to buy products or services

28. REVIEW Role of Marketing in the Private Enterprise System • People buy and sell goods and services daily so they can feed their families, increase profits, and hopefully hire others. • Domino effect – if one is knocked down the others will follow • If a person has a job, they have money. They can spend money on goods and services and pay others using their money. This keeps others employed.

29. Describe ways in which consumers and businesses would be affected if marketing did not exist. • Society would remain self-subsistence style of living. • Less competition = Higher prices • Less choices, less improvements, less info.

30. REVIEW - How would consumers and businesses be affected if marketing did not exist? • Our nation would have difficulty linking producers to consumers. • Our own routines would be different because marketing shapes everything we do. • Ex: Out of milk? Go to the store. What store? Where?

31. BENEFITS OF MARKETING • Marketing bridges the gap between you & maker/seller of an item. Marketing makes it easy for consumers to buy what they want/need. It creates unusual or new & improved products at lower prices

32. BENEFITS OF MARKETING to Society(cont.) 1.The 7 Functions of Marketing add value to a product/service. • Economic term for this: UTILITY = Added value • 5 economic utilities involved w/all products – only 4 directly related to marketing

33. SIDE NOTE – 5 UTILITIES of MARKETING • Form • Involves changing raw materials, putting parts together to make them more useful – not directly related to marketing! • Deals with making/producing things • Place • Location – having the product where customers can buy it • Time • Having the product available when the customer wants/needs it • Possession • Exchange of a product/service for some monetary value • Information • Communication with the consumer

34. BENEFITS OF MARKETING to Society(cont.) 2. Lower prices • When Marketing activities increase demand • Manufacturers can make products in larger quantities • Reducing the cost of production • Lower price, higher sales, higher profit

35. BENEFITS OF MARKETING to Society (cont.) 3. Unusual or New & Improved Products • When products/services become more popular (higher demand) • More competitors enter the marketplace • Increased competition, businesses look for ways to better satisfy wants & needs • Thus larger variety of goods & services

36. BENEFITS OF MARKETING to Society (cont.) 4. Mass communication about items (consumers know about products) 5. Foreign and domestic societies benefit

37. REVIEW MARKETING Makes our lives better • Because problem solving is at the heart of marketing, each year we add some new products to our home, often at lower prices. • Promotes using the earth’s resources more wisely • If available resources are used sensibly, benefits can extend well into the future for the marketer, the nation, and the entire world. • Encourages trade between nations • Because resources are valuable to marketers, it doesn’t take them long to pinpoint where a particular resource can be found in abundance. • If our nation lacks a resource, we can usually trade something to get it.

38. REVIEW The benefits to marketing are… “Marketing is beneficial to consumers because it brings new and improved products to the market, as well as lowering prices.”

39. REVIEW How Does Marketing Benefit Our Society? • Marketing visibly benefits • our lives, • our natural surroundings, and • our global trade.

40. B. Describe marketing functions and related activities Define the following terms using 1 word: • channel management = distribution • marketing-information management = data • Pricing = price • product/service management = lifecycle (what should we sell?) • Promotion = communication • Selling = personal (1 on 1) • Financing = capital (investment, backing)

41. Explain the purposes of each marketing function. • Distribution – Transporting, storing, and handling goods from the manufacturer to the consumer. Large impact on pricing due to transportation costs.

42. Channel management (a.k.a.) Distribution • Responsible for moving, storing, locating, and/or transferring ownership of goods and services • Main goal is to move products from the producer to the consumer. • Determines who will offer products and where they will be offered • Develops relationships with channel members • Assesses quality of vendor performance

43. Explain the purposes of each marketing function. 2. Financing – Manage cash needs of a business on a daily basis for future needs. Most businesses struggle the first years

44. Explain the purposes of each marketing function. • 3. MIM – (marketing information management) provides usable info. to make business decisions. Ex. Google Analytics, Surveys to determine preferences of products, develop prototype for testing, implement new process and gather info. about possible problems

45. Marketing-information management (MIM) • Provides data that can be used for business decision-making • Provides data about effectiveness of marketing efforts • Provides data about customer satisfaction, customer loyalty, needs, and wants

46. Explain the purposes of each marketing function. 4. Pricing – Determining a value to charge in order to make a profit.

47. Pricing • Establishes products’ prices • Determines whether prices need to be adjusted • Sets policies and objectives for prices

48. Explain the purposes of each marketing function. 5. Product Service Management – Designing, producing, maintaining, improving, and obtaining products to meet customer’s wants and needs

49. Product/Service Management • Helps to determine which products a business will offer and in what quantities • Aids in determining and developing a company’s/product’s image • Provides direction for other marketing activities based on changes in a product’s life cycle

50. Explain the purposes of each marketing function. 6. Promotion - Communication that is used to inform, persuade, or remind customers about a business’s products. (Advertising)