Business Aspect of Change

1. Business Aspect of Change Cynthia Allen Your Worldwide Logistics Partner

2. Documents Required Process • New Mind Set by Brokers • Managing Different Reports • Daily Statement now serves several purposes • Docs Required • Payment • Checks and Balances Internally • Other reports that are ACE Portal Based • Internal Comparison Difficult • ABI Requests Messages • Affect Recordkeeping • Equipment Requirements • Imaging / Scanning Ability • Electronic Storage Abilities • System Needs • How will these imaged documents tie into your transmission files? • Training Needs • Fundamental change in flow of entries Argents Air Express, Ltd

3. Post Summary Correction • One Transmission of the Entry Summary • Analysis of Current Retransmissions • One Step vs. Two Step • Client Visibility via ACE Portal • System Edit, Checks, Stops • Visibility to CBP • Reason Codes • Successive Changes • Importer or Broker Issues • Compliance Measurements Results • Corrective Process • Electronic vs. Manual Process • Recordkeeping Issues – Keeping all versions • Denial by CBP – Affect on Funds Paid • Approval - Refunds of Funds Paid • Training Needs • Employees • Clients • System / Equipment Needs • Additional capabilities • Tracking / Flagging abilities Argents Air Express, Ltd

4. Line Item Level Detail • Reconciliation Flagging • ADD Lines Isolated • Line Level Consignees • Documentation Quality • Information from all parties • EDI Interface changes • Communication with Other Parties Filing Data • Effect of Targeting Results • Will this increase / change exams requirements • Census Override • Systems Requirements • Expanded Fields • Client Education Required • Employee Training Argents Air Express, Ltd

5. Deployment Schedule • Two Sets of Systems, Two Sets of Process, Two Sets of Headaches • System Determined or Manual Process? • Changes After the Fact? • 01 Type Entry Changing to 03 Type Entry • Training Employees for the Overlap • Importer Awareness of the two Systems • Information in ACE Portal • Abilities between the two system • Inconsistencies Between the Two Systems Argents Air Express, Ltd

6. EDIT LITE • www.acetransition.net • Increase in Liability • Instead of up front edit checks – this becomes a post entry audit function for CBP • Broker Internal Review Process • One Entry Summary Transmission • One Step vs. Two Step Process • New Legislation Becomes More Complicated • One CBP Interpretation Becomes Many • Software Providers, CBP Port Offices, Brokers • Lack of Edits Will Become More Pronounced • Identification of Errors – Longer to Identify • Software Becomes Critical • Training for Employees • Technical or CATAIR Understanding by Operational Staff • Process Understanding by IT • Costs Are Going to Increase Argents Air Express, Ltd

7. Interaction • With Clients • Data on ACE Portals • Additional Contact With CBP Directly • With Other Parties – ACE Accounts • Surety Companies • Carriers • Transportation Firms • Warehouse / CFS Locations • With CBP • Much More Comprehensive Picture • Brokers • Importers Argents Air Express, Ltd

8. Problem Contingency Plans • Work with CBP on Local and National level to develop plans • Once developed share those plans with other NCBFAA member associations • Develop plans internally • Get your IT and Operations people at the same table • Go through the release scope • Develop actions from each perspective • Communication, Communication, Communication, Communication Argents Air Express, Ltd

9. Business Aspect of Change • This is much more than a system change • We need to look at • Internal Processes • Employee Training • System and Equipment Need • Client Interaction and Education Argents Air Express, Ltd