HP Network Storage Services Empowering business agility Services Overview

1. HP Network Storage ServicesEmpowering business agilityServices Overview Stephen J. Hort Global Marketing Manager Network Storage Services March 31, 2004

2. HP network storage services portfolio – fashioned for enhanced storage Integrate Build Evolve Design Manage Information Lifecycle Management Services Storage Solution Services Mission Critical Support Services Strategic Storage Consulting Data Migration Services Storage Support Services Storage Deployment Services Multivendor EnvironmentSupport Services Storage Architecture and Design Storage Education Services Storage Management Services HP Network Storage Services

3. Instructions for use • Simply click on the hotlink included with each HP Services topic to open a text window • The text contains a complete, formatted description of the service • The text can be added to your RFP proposal the same as the product RFP templates HP Network Storage Services

4. Remove Protect & recover Create & modify Archive & recall Replicate & distribute Reference Information Storage System Manage data more effectively from beginning to end • HP’s team of ILM experts ensures you get potential value that RISS delivers • Deployment services for design, integration, maintenance and operation ILM View the RISS Services Brief Reference Information Storage System View the Text Description HP Network Storage Services

5. SAN Solution Service Deliver results needed by having SAN implemented correctly, the first time • Scalable service provides fully installed and configured SAN, documented and verified • Includes project management, environmental assessments and design, application integration, knowledge transfer, and additional consulting if required Solutions Storage Solution Services View the Text Description HP Network Storage Services

6. Backup & Recovery Solution Service Cut costs and enhance efficiency with a fully integrated backup environment • Professional service integrating backup solution into existing or new storage infrastructure • Provides comprehensive end-to-end management of entire backup integration process Solutions Storage Solution Services View the Text Description HP Network Storage Services

7. Data Replication Solution Services Accelerate time-to-benefits via expert solution implementation providing enhanced availability and disaster recovery protection • Provides implementation and verification for Continuous Access (CA) feature of EVA storage array • Three levels of service offered to meet diverse needs Solutions Storage Solution Services View the Text Description HP Network Storage Services

8. Disaster Tolerant Management Service Enabling the highest levels of business continuity • Complete lifecycle of services – facilities, infrastructure design/implementation, monitoring/management, recovery plan, training, rehearsals • Business solution approach with proven quality of service and a single point of accountability Solutions Storage Solution Services View the Text Description HP Network Storage Services

9. Storage Area Management Service Manage SANs using powerful, integrated suite of SAN management software products • Flexible service that: • Provides single, centralized solution for managing SAN • Automatically discovers storage devices, interconnect devices, and hosts • HP professionals will: • Design customized storage management solution, or • Implement and configure storage area management products already chosen Solutions Storage Solution Services View the Text Description HP Network Storage Services

10. Managed Storage Solutions Reduce risk and guesswork while obtaining storage capabilities and technical expertise: • whenever and wherever needed • at predictable price and performance levels • Managed storage solution (MSS) • Operational storage support (OSS) View the Text Descriptions Solutions Storage Solution Services HP Network Storage Services

11. Storage Business Value Workshop Aligning storage with the business • Strategic workshop for executive management, reviewing business vision, strategy, goals, and challenges • Establishes key aspects of adaptive storage domain needed to meet business vision, recommending specific projects to achieve goals Design Strategic Storage Consulting View the Text Description HP Network Storage Services

12. Storage Investment Justification Assessing business value of storage • Comprehensive service based on Gartner methodologies provides detailed storage usage/utilization study • TCO analysis of capital, application costs, storage management staff provides ROI analysis for recommended storage domain Design View the Text Description Strategic Storage Consulting HP Network Storage Services

13. Storage Architecture Blueprint Service Taking first step towards implementing effective storage solution • Documented blueprint for adopting new storage technology involving multiple complex challenges • Provides: • Detailed understanding of current storage environment • Proactive approach to solution consolidation Design Storage Architecture and Design View the Text Description HP Network Storage Services

14. Storage Design Consulting Service Identify and develop enterprise-wide adoption strategy for dynamic storage infrastructure • Identifies and develops enterprise-wide adoption strategy for dynamic storage infrastructure • Provides detailed enterprise storage architecture design and implementation plan Design View the Text Description Storage Architecture and Design HP Network Storage Services

15. Storage Optimization Assessment Service Ensures enterprise has no storage utilization inefficiencies or interruptions to capacity availability • Collaboration gains thorough understanding of business needs and heterogeneous storage environment • Detailed documentation identifies weaknesses in storage/SAN configuration architecture including hosts, SAN interconnect devices, and any application-critical storage devices Design Storage Architecture and Design View the Text Description HP Network Storage Services

16. Data Migration Services Simplifying complex storage data migrations • Migrate data regardless of technology or complexity, using customized, detailed plan with contingencies • Transfers data without disrupting applications via mirroring across a data center or around the globe, and “throttles” data movement to avoid affecting production Build/Integrate Data Migration Services View the Text Description HP Network Storage Services

17. CASA Implementation Service Continuous Access Storage ApplianceService includes • installation of all hardware, consulting & design of the CASA configuration, initial CASA LUN configuration & assignment. • attaching the storage arrays that the customer has pre-configured. • knowledge transfer of key solution features and configurations to IT personnel as well as thorough documentation of the solution environment. Build/Integrate View the Text Description Data Migration Services HP Network Storage Services

18. Data Archiving Services Ensures both short and long term success through fast and effective deployment of Legato's data archiving software • HP-LEGATO Data Archiving Service (U.S. only) • HP-LEGATO Email Archiving and Management Service (U.S. only) Build/Integrate Storage Deployment Services View the Text Description HP Network Storage Services

19. Storage Deployment Services Leverage HP’s knowledge and know-how for rapid, non-disruptive installation, startup, and integration of storagehardware and software • Proper installation of storage hardware is crucial to help realize maximum return on storage investment • Help with implementing a new SAN, storage array, backup system, or tape library Build/Integrate Storage Deployment Services HP Network Storage Services

20. Storage Education Services A strong commitment to training your work force is essential in today’s competitive environment • Multiple courses in HP StorageWorks hardware products and HP OpenView storage software • 120+ education locations worldwide using online and classroom training Build/Integrate View the Text Description Storage Education Services HP Network Storage Services

21. Critical Services (CS) Avoid downtime and improve operational efficiency, service levels, asset utilization, and staff effectiveness • Increases availability and performance across entire IT infrastructure allowing focus on delivering business value and increasing return on IT investment • Delivered across servers, storage, SANs, and networks using proactive remote support tools to monitor environment for potential problems Manage/Evolve View the Text Description Storage Mission Critical HP Network Storage Services

22. Proactive 24 (P24) Service • Integrated hardware and software support solution designed to help get more from your IT investment • Problem avoidance through proactive measures using 24x7 integrated support • Service upgradeable to faster onsite response time, hardware call-to-repair commitment, and 30-minute remote-response time for critical software issues Manage/Evolve View the Text Description Storage Mission Critical HP Network Storage Services

23. Instant Support Enterprise Edition Enhancing your IT infrastructure investments and improving overall system availability • Remote support over the Internet enables fast diagnosis and restoration of supported systems and devices • Uses real-time hardware event monitoring and notification to identify and prevent potential critical problems Manage/Evolve Storage Mission Critical HP Network Storage Services

24. HP Care Pack Services for Storage Rely on support professionals who know your systems best • Offers upgrade service levels to extend and expand standard product warranty • Choose support levels that meet your business requirements– pay only for what you need View the hardware Text Description Manage/Evolve View the software Text Description Storage Support Services HP Network Storage Services

25. Data Sanitization Service Safely remove confidential data from used disks • Provides skilled resources and tools to address important but often overlooked security risk by ensuring data cannot be reconstructed or retrieved from hard disk media • For HP StorageWorks storage devices used in Microsoft Windows, IBM AIX, Linux, and HP-UX computing platforms Manage/Evolve Storage Management Services HP Network Storage Services

26. HP OpenView Storage Optimizer Providing real-time performance monitoring of entire storage network — including hosts, infrastructure, and storage • Receive automatic notification of impending performance problems before they become serious • Uses single management console to track performance metrics over time, so you never get caught short by demand Manage/Evolve View the Text Description Storage Management Services HP Network Storage Services

27. HP OpenView Storage Provisioner • Storage Provisioner minimizes repetitive & time-consuming steps involved in manual storage provisioning, thus enabling administrators to focus on higher-level tasks. • Requests for additional storage can be satisfied immediately, eliminating costly delays associated with having to manually reconfigure existing arrays. • By providing a current and accurate view of available storage, HP’s Storage Provisioner eliminates the potential for over purchasing and over-allocation of valuable storage resources. • Uses single management console to track performance metrics over time, so you never get caught short Manage/Evolve Storage Management Services View the Text Description HP Network Storage Services

28. Stockholm Stockholm Winnersh Winnersh Bristol Bristol Dusseldorf Dusseldorf Moscow Moscow Warsaw Warsaw Montreal Montreal Prague Prague Vienna Vienna . . Mt Mt View View Budapest Budapest Tokyo Tokyo Seoul Seoul Milan Milan Istanbul Istanbul Dallas Dallas Madrid Madrid Atlanta Atlanta Athens Athens Tel Aviv Tel Aviv Hong Hong Kong Kong Dubai Dubai Mexico Mexico City City Caracas Caracas Singapore Singapore Sao Sao Paulo Paulo Melbourne Melbourne Buenos Buenos Aires Aires Johannesburg Johannesburg HP Services Global Footprint • 65,000 professionals • 5,000 storage professionals • 160 countries • 105 response and operations centers for 24x7 support • Largest team of Brocade-certified engineers • 80 customer education centers • 15 SAP/HP competency centers • Global knowledge management system • Worldwide network of services partners HP Network Storage Services

29. Servers, storage, desktops, networks • IT consolidation • High availability • Web services • Access services • Network/infrastructure management • Integrated support • On-demand solutions HP Services We can support and manage your entire IT operation HP Network Storage Services

30. Knowledge of environment Experienced professionals Proactive 24x7 support Fast response time Sensitivity to business needs and pressures Problem avoidance High availability priority Customizable features Single point of contact Integrated support for storage, servers, networks What customers tell us they value most about our services Maximum uptime with minimal risk HP Network Storage Services