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Groupware. Craig Abraham Clay Bence Daniel Chen Kelly Davis Saurabh Gupta. Agenda. Introduction to Groupware Systems Groupware Functions and Products Introduction to Groove Networks Future of Groupware Groove Overview Exercise Communication Demonstration Application-Sharing Exercises.
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Groupware Craig Abraham Clay Bence Daniel Chen Kelly Davis Saurabh Gupta
Agenda • Introduction to Groupware Systems • Groupware Functions and Products • Introduction to Groove Networks • Future of Groupware • Groove Overview Exercise • Communication Demonstration • Application-Sharing Exercises
Groupware • Evolution of Groupware • Global marketplace, changing environments, and flatter organizations • “Groupware is computer support designed to help work groups perform their tasks.” (ref. 1) • Refers to hardware, software, people and processes.
Groupware Functionality • Collaborative discussions • Document sharing and bulletin boards • Instant messaging, email • Video and voice capabilities • Application sharing • Workflow and voting • Calendar and scheduling
GroupwareTime/Place Matrix Different Place Same Place Same Time Diff Time * Groove functionality
GSS Products • Lotus Notes, Domino, SameTime, QuickTime • Blackboard, GroupWise, Netscape • NextPage, Consilient, • Microsoft Exchange, NetMeeting • Ikimbo, FaceTime • Product Info Listing:http://www.usabilityfirst.com/groupware/cscw.txl#products
What is Groove? • “Combination of software and services that transform the Internet into a personal medium for direct communication and interaction.” (ref 4) • Peer-to-Peer network technology • Virtual space for small work groups (ideally for 30 or less)
How Does Groove Work? • Shared space – a secure environment for invited members • Stored locally on members computers • Space synchronized • Offline usage • P2P architecture
System Level Services • Security • Public/private key and user authentication • Local storage, synchronization and peer connection services • License management • Component management • Usage reporting and monitoring
Capabilities of Groove • Communication tools • Live voice, instant messaging, text-based chat, and threaded discussion • Content sharing tools • Shared files, pictures, and contacts • Joint activity tools • Co-Web browsing, multiple-user drawing and editing, and group scheduling/calendar
Advantages of Groove • Ease of connection • Flexibility and adaptability • Self-updating • Cost effective • Reduced centralized management resources
Strengths of Groove Gartner Research • Messaging • Secure, flexible and microphone applications • Cooperation • Distributed “state-management” engine allowing multiple users to share/currently operate programs • Application Platform • Compatibility with other web technology
Strengths of Groove Gartner Research • Multilayered security • Encrypted through public and private keys • All data, objects and transactions are fully encrypted
Weaknesses of GrooveGartner Research • Server licensing • Inability to license the product’s server modules • No third-party service providers • Lack of workflow management • COM-centric • May not be attractive for Java only environments • Easily imitated
Groove - Ideal MatchGartner Research • “Unstructured collaborative efforts employed by knowledge workers” • Private messaging communities • Wireless or remote environments • Adaptable with a variety of portable Internet devices • Small group interactions
Groove Pricing • Revenue Model: • Licensing + Network Service • Licensing: • $49 per user (one-time license fee) • Service: • $8 per user per month
Groupware future • Pressures of capital advancement and globalization are forcing companies to reassess how they can interactively share information in a more effective and efficient manner with customers, partners, suppliers and employees. • Moreover, it requires a high degree of collaborative systems to help support the effective exchange of knowledge and information among all business players. - WebDemo White Paper, Sept. 2001
New Concepts • C-commerce • “Inter-company collaboration is a dominant theme for 2001 the “c” world of the year… the hot new thing” • Technologic Partners • Contextual collaboration • enrich business processes and applications--including CRM, ERP, and SCM applications--with collaborative functionality such as messaging, presence awareness, and conferencing abilities. • IDC August 2001
New Tech • Real-time voice, video and data communication and collaboration over common broadband networks. • This software is comprised of a suite of server and client applications, a suite of code libraries and tools that support application development, and a low level networking component called the Unified Communications Framework (UCF).
New Tech (cont.) • Calendaring and Scheduling are joining the web Revolution: • have optimized their server engines to manage those unique issues associated with synchronous, real-time coordination as well as to support other time-relevant, but asynchronous, collaboration processes.
New Tech (cont.) • Mobility of services • being able to bring your laptop computer to every meeting and connect to any intranet or internet service • Integrated handheld services (e.g. palm pilots) • Advanced multimedia • deploy advanced 3D models and virtual reality to create virtual representations of participants that can convey body languages, gazes, movement, etc.
References • Building Executive Information Systems and Other Decision Support Applications, Hugh J. Watson, George Houdeshel and Rex Kelley Rainer, Jr., 1997 • www.groovenetworks.com • Groove Product Backgrounder (White Paper), 2001 • Groove Brief, “Why Peer-to-Peer, 2001 • Groove Brief, “Security Services”, 2001 • “Is Groove the Desktop of the Future”, Research Notes, June 13, 2001, R. Batchelder, Gartner Research, 2001 (P-13-5757) • “Groove”, PC Magazine review, Greg Alwang, April 25, 2001 • “Contextual Collaboration: On-Tap, Targeted, and inside an Application or Web Site near You.” IDC, August 2001 • “Collaboration technology-overview and current trends”,forthcoming text by Bjorn E. Munkvold