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Implementing a Monitoring Approach

Implementing a Monitoring Approach. Jan Warren Enbridge Gas Distribution Network Services. CNS. The need to monitor the many parts of the new world Client Network Server. Many organizations only measure service at the component level, leaving performance issues

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Implementing a Monitoring Approach

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  1. Implementing a Monitoring Approach Jan Warren Enbridge Gas Distribution Network Services

  2. CNS The need to monitor the many parts of the new world • Client • Network • Server Many organizations only measure service at the component level, leaving performance issues undetected and unresolved.

  3. Basic Purpose • Watch performance to either avoid problems or help resolve them • Manage client (end-user) expectations • Clients get used to or programmed to turn-around time of pressing a key and receiving a response • Usual response becomes expected/demanded response • Failure to meet the expectation may result in missed business objectives • Clients generally report perception

  4. Initiative • Scorecard • IT Incidents • Response Time – IT Incidents Resolution • Error Reduction – Production Application Faults • Client Satisfaction • IT Up Time • 2005 Finance Business Plans • Secured and Reliable Infrastructure Environment through disaster recovery, desktop firewall, and performance monitoring initiatives

  5. Business Support • Meet business priorities and deliver service excellence • Align application and infrastructure services with business objectives • Service delivery - manage application service rather than just infrastructure performance

  6. Monitoring Objectives • Measure client experience (availability & response) • Prioritize performance issues based on their business impact • Problem resolution via accurate analysis of performance issues • Monitor and analyze application performance automatically and continuously • Integrate all monitoring and measurements into detail and level appropriate reports

  7. Monitoring Tools Client Desktop ClientVantage NetworkVantage Network What’s Up Professional ServerVantage Servers What’s Up Professional

  8. Monitoring Tools - continued VantageView

  9. Client Experienceor Perception Response Time (approximate) “It usually takes 2 to 3 minutes”

  10. Monitored Transaction Response Time (approximate) “It usually takes 2 to 3 minutes” Response Time (precise, component specific) 0.5 secs 0.8 secs 1.2 secs

  11. Basic Purpose - recap • Watch performance to either avoid problems or help resolve them • Manage client (end-user) expectations SLA (Client Expectation) Client Network Server = 2.5 secs. Response Time (SLA Met) Client Network Server = 2.1 secs. Response Time (SLA Missed) Client Network Server = 3.48 secs.

  12. VantageView • Consolidates & correlates performance info captured by CV, NV, and SV • Automated alerts (paging, e-mail) • Presented via web browser • Various graphical reports • Selectable time frame • Drill-down • Customizable dashboards • Visio diagrams

  13. Application Performance MonitoringVantage Suite

  14. Application Performance MonitoringVantage Suite

  15. Application Performance MonitoringVantage Suite

  16. Application Performance MonitoringVantage Suite

  17. Application Performance MonitoringVantage Suite

  18. Application Performance MonitoringVantage Suite

  19. Application Performance MonitoringVantage Suite

  20. Application Performance MonitoringVantage Suite

  21. Application Performance MonitoringVantage Suite

  22. Application Performance MonitoringVantage Suite

  23. Application Performance MonitoringVantage Suite

  24. Application Performance MonitoringVantage Suite

  25. Capacity & Performance Team • Script test transactions within CV • Install NV probes and SV agents • Configure availability checks • Publish customized VV reports and dashboards • Assist in analyzing performance problems • Evaluate the impact of new applications • Provide network packet captures • Provide tool access and training

  26. Challenges • Outsourced applications • Budget

  27. Futures • Triage • Agentless Monitoring • Passive Monitoring • More work on Oracle Monitoring • Monthly Reporting • Reporting on Trending • And so on…..

  28. Thank you • Q & A

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