Communication and Awareness

1. (Collaboratory Leadership Class #5) Communication and Awareness How to Communicate in Leadership http://changingminds.org/techniques/listening/listening_styles.htm

2. Listening Styles • People-oriented • Content-oriented • Action-oriented • Time-oriented

3. People-Oriented Listening • show strong concern for others and their feelings • external in focus • use stories as a means of understanding • use appeal to emotion in their arguments • can find problems when they become overly involved with others • can impair sense of judgment and ability to discriminate • may associate so strongly to others that they don't see limitations and faults

4. Content-Oriented Listening • more interested in what is said than who is saying it or what they're feeling • focus on facts and probe into detail • seek to understand cause-and-effect • look for pros and cons and seek solid logical argument • can run into trouble when they reject ideas of others because it doesn't have sufficient supporting evidence

5. Action-Oriented Listening • focus on what will be done, what actions will happen, and when and who will do them • look for plans of action • like crisp, clear descriptions and answers that are grounded in concrete reality • can be impatient and hurry speakers towards conclusions • can appear overly concerned with control and less about the well-being of others

6. Time-Oriented Listening • have their eyes constantly on the clock • organize day into neat compartments • will allocate time for listening but will be concerned if it runs over time • talk about time available and seek short answers which are too the point • may constrain people who are focused first on people elements