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Effective Problem-Solving Strategies in Stakeholder Engagement

Navigate through the planning, deliberation, and post-deliberation stages to address issues, involve stakeholders, and create sustainable agreements. Learn the essential steps and principles to foster respect, active listening, and interest-based solutions.

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Effective Problem-Solving Strategies in Stakeholder Engagement

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  1. 27 The planning stage: • Assess the issues. • Identify stakeholders. • Design a strategy. • Set up a program.

  2. 28 The deliberation stage: • Set the tone. • Establish procedures. • Educate each other (whenever it is needed). • Define the problem. • Specify information needs. • Generate options. • Develop criteria for option evaluation (see Unit 10). • Evaluate options (see Unit 10). • Reach agreements (see Unit 10). • Develop a written plan.

  3. 29 The post-deliberation stage: • Ratify the agreement. • Implement the agreement.

  4. 30 The bottom line for interest-based problem solving: • R-E-S-P-E-C-T. • Listen to and legitimize views/feelings. • Get the facts. • Reframe the issue to reflect interests (not positions). • Generate alternatives to satisfy interests.

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