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Welcome to CS Team

Welcome to EventBank! Learn about our history, corporate values, staffing, and solutions for marketing departments, associations, and non-profit organizations. Discover the benefits of SaaS and the concept of Customer Success.

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Welcome to CS Team

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  1. Welcome to CS Team September 2016

  2. Content

  3. Introduction of EventBank HistoryEventBank was founded by CEO Eric Schmidt and COO Olivia Ji in 2012. We now have offices in Silicon Valley, New York, Hong Kong and Beijing, and opening soon in Rochester, NY, Shanghai, China, and Holland. OrientationEventBank is the first integrated event-to-revenue SaaS platform. We empower organizations to build, manage and transform communities with our software Corporate Values Our values guide everything we do, from developing a new feature to responding to your feedback. StaffingWe have 60 full time staff, including 22 in R&D.

  4. Solution-Marketing Cloud For enterprises with sales and marketing efforts that are driven by face to face engagement, this is the solution that eliminates challenges of running many events. Our technology helps manage and simplify the event cycle from the first planning session to the follow-up meetings that drive ROI. Event Publishing Ticketing Online Registration Online Payment Onsite Check-in Fapiao Management • Target: Marketing department

  5. Solution-Association Cloud One platform seamlessly serves all the engagement needs of associations and chambers of commerce and their members. This all in one solution is integrated for managing members, events, communications, and community growth. Membership CRM Membership Types Membership Analytics and Reports • Target: Non-profit Organization, Chamber of Commerce, Government

  6. Who we work with

  7. Definitions of specific words • Platform: eventbank.cn for companies based in China • eventbank.com for companies based internationally (out of China) • Account: Registration on EventBank platform. Get permission to use services on the platform. • CRM: Customer Relationship Management which is used to track lifecycle of contacts. • CRM contacts: Customer’s contact list • Events: Event creation, event promotion, online registration, ticket purchasing and onsite check-in. • Campaigns: Send marketing emails to customers for promotion purpose. • EDM: Email Direct Marketing • Newsletter: Report or open letter giving news of interest to customers. • Blueprint: It’s a standardized template which have been setup in advance. It saves time and increases efficiency when event creation.

  8. Definitions of specific words • Association: A formal organization of people or groups of people. • Memberships: Some clients, such as associations or non-profit organizations, adopt Membership Scheme. Our platform allows membership application, approval, renewal and management. • Team member: EventBank users who have been invited to use the platform. • Individual Member: Join the membership in an individual’s name. • Corporate Member: Join the membership in a corporate’s name.

  9. Introduction of SaaS What is SaaS? SaaS = Software as a service SaaS is a way of licensing and delivering applications over the Internet as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management. SaaS applications are sometimes called Web-based software, on-demand software, or hosted software. What’s the advantage of SaaS? Reduced time to benefit Lower costs Better access Easy customization

  10. Organizations in SaaS CRM: Finance Controlling: Office Automation: Enterprise Resource Planning: Help Desk:

  11. The Definition of Customer Success • What is Customer Success? • “Customer Success" was originally generated in the SaaS industry. • Customer Success ≠ Customer Service? • The answer is absolutely YES! Customer success grows out of customer service, but its scope and breadth are much broader.  • Customer Service focuses on answering customer’s questions and troubleshooting their issues so as to keep them satisfied. • Customer Success is about to realize maximum value by increasing customer adoption, driving retention and mitigating churn. Remember: No Customer Success , No Your Success !

  12. Missions of Customer Success

  13. Missions of Customer Success

  14. Working Files Here are some important documents/Apps that we work with on a daily basis.

  15. Office Software

  16. Teams COO CEO Olivia Ji/纪景姝 Eric L.Schmidt Admin BD CS Tech Product Local International Platform Web Finance HR Ivan Mitch Iris Monica Chloe

  17. Thank you A

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