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Conducting Stay Interviews

Conducting Stay Interviews. A Key Ingredient to Retaining Our Employees. What is a Stay Interview?. An informal one-on-one meeting each manager and supervisor has with each direct report in order to understand the reasons why that employee continues to work for the company.

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Conducting Stay Interviews

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  1. Conducting Stay Interviews A Key Ingredient to Retaining Our Employees

  2. What is a Stay Interview? • An informal one-on-one meeting each manager and supervisor has with each direct report in order to understand the reasons why that employee continues to work for the company. • These conversations are all about the job responsibilities, work environment, practices/policies, and the people that appeal to them and motivate them to stay on! Resource: SHRM (Retention Institute 2010 – Before It’s too Late: The Stay Interview)

  3. Why are Stay Interviews Important? • Allows us to focus on current employees we want to keep • Helps to proactively correct certain things before an employee decides not to work with us anymore • Supervisors and Managers hear directly from the employee what they need in order to stay • Supervisors control the next steps • Do not have to depend on program solutions • Develops constant engagement with employees • Makes employees feel appreciated and motivated

  4. Let’s Talk Facts! • A Florida hospital reduced overall turnover by 37 percent and decreased turnover among nurses by 70 percent by implementing stay interviews. • A retirement community raised retention for its employees in their first 180 days by 100 percent by doing stay interviews. • A call center decreased turnover among call center employees by 20 percent. Resource: SHRM Article: Predict Turnover with ‘Stay’ Interviews by Desda Moss

  5. Stay Interview Conversation Starters • “You’re a valued member of our team and UPMC.  I want to be sure that we’re doing everything we can to help you be satisfied and productive…so let’s spend a few minutes talking about that.” • “I want to talk with you about the most important reasons you stay with us because I hope we work together here for a long time” • “My greatest interest for today’s meeting is to learn what I can do to make this a great place for you to work” Resource: SHRM (Retention Institute 2010 – Before It’s too Late: The Stay Interview)

  6. Important Stay Interview Skills • Be a great listener • Take thorough notes • Don’t be afraid to ask for clarity or additional information • Be prepared to address concerns • Be informal, yet professional • End with a realistic action plan

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