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Customer Theme next steps

This week focuses on the next steps in promoting adoption, including discussions on age limits, adoption awards nominations, and capacity building for adoption agencies. Find out how you can get involved and support the adoption community.

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Customer Theme next steps

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  1. Customer Theme next steps National Adoption week (19-25 October) • Too Old at Four? • Please help! • Adoption Awards • Please nominate! First4adoption disproportionately benefits VAA position

  2. Customer Capacity Development • Mystery shopper reports and dedicated bespoke peer action planning for all VAAs • Access to tailored coaching against priorities • Next steps for capacity building reformation What would you most benefit from so we can all benefit?

  3. Leadership for excellence EOI from First4Adoption • Portal solution + system integration including Register • Adopter championship with AUK EOI from CoramBAAF • Practice development needs analysis • Legal case consultation • E-learning and development hubs Avoiding duplication, building VAA leadership

  4. Customer Theme next steps Promoting choice and quality • Developing the implementation plan • Central social media leadership • Supporting promotion of VAAs and adoption • Part of the position building package Building sector capacity through the Position Hubs

  5. Position refinement • Survey Monkey testing process being completed with Bow and Arrow and F4A • Dissemination plan and development with Position Hubs led by SFCS • Will feature at next workshop for details for January launch

  6. Position Capacity Position Hubs • 4 meetings • 8+ agencies with professional marketers • Invitation to join • Led by St Francis • Delivery Plan by November for January launch Building capacity directly

  7. LA Customer Views Position Acceptance Testing • Generative testing by discussion with membership of National Recruitment Forum on 22 September • Other LA informants by telephone – any recommendations welcome? • Structured survey of each of you on your assessment of what LAs are saying?

  8. Difference and development Children’s needs and views • The Adoptables proposal invited Market scenarios • Proposal invited from CVAA Adopter co-production and championship

  9. AUK Workshops • Best practice in co-production/engagement • Three locations in SFCS + Adoption Plus, Caritas, Adoption Focus in October/early Nov • Survey of best practice • Shared at next conference

  10. AUK Workshops • Best practice in co-production/engagement • Three locations in SFCS + Adoption Plus, Caritas, Adoption Focus in October/early Nov • Survey of best practice • Shared at next conference

  11. Agenda for next time Position ready to go in January

  12. Agenda for next time New capacity for the new market

  13. Saving the train!

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