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SJC’s On-Demand Dispatch Model

SJC’s On-Demand Dispatch Model. Three views of where we are now. Today’s Points of View. Airport Landside Operations Taxi San Jose Dispatch Services Contractor under contract through September 2012 Yellow Checker Cab

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SJC’s On-Demand Dispatch Model

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  1. SJC’s On-Demand Dispatch Model Three views of where we are now

  2. Today’s Points of View • Airport Landside Operations • Taxi San Jose • Dispatch Services Contractor under contract through September 2012 • Yellow Checker Cab • Taxi Company whose affiliated drivers are performing over 50% of the Airport On-Demand trips

  3. A Brief History • Airport Taxi Concessions in place from 1994 through start of this model in 2005 • Mayor’s Taxi Task Force and Taxi Advisory Team studied City’s taxi model • Consultant study provided a City-wide Taxicab Services Model that was approved by City Council in 2004 • The current Airport Model was implemented in September 2005

  4. A Brief History • The Airport model implemented an On-Demand Dispatch Services company to dispatch taxis and door-to-door shuttles • 300 Airport Access Permits issued • 195 to taxi drivers • 105 to taxi companies • Alternate day access (150 per day) • Taxi and Shuttle companies contracted to provide service, drivers affiliate with them

  5. A Brief History • In 2005 • 14 Taxicab Companies each issued a minimum of 7 Permits • 31 Door-to-door shuttle companies • Taxi San Jose used a contractor to perform dispatch / management duties • Companies started reporting non-Airport trips, upgrading dispatch systems

  6. A Brief History • In 2007 • Started reallocation of Company Permits based on non-Airport trip volumes and minimum requirements: • 15 drivers and 15 vehicles • 25% clean fuel vehicle trips • Computerized dispatch system • Paid up on fees

  7. A Brief History • During Four Years of Airport Construction • Staging lot was relocated four times • Curbside loading areas were moved: • Two times at Terminal A • Five times between Terminal C and B • The AVI system has been completely replaced • Taxi rates of fare and trip fees have each changed once

  8. A Brief History • Airport Annual Taxi Trip Volumes • 2006 374,992 • 2007 396,780 • 2008 366,482 • 2009 276,016 • 2010 287,009 • 2011 202,851 through August • Airport passenger volume down 22.7% between FY 2005-6 and FY 2010-11

  9. Current Status • Eight Taxi companies, Six with Permits • 3 of the 8 comprise over 83% of the trips • 32 Door-to-Door Shuttle Companies • 38 vehicles compared to 63 in 2008 • Taxi San Jose has hired all staff and manages the program in-house with their fourth on-site general manager • Curbside locations were relocated at Terminal B one more time

  10. The Airport Perspective • Positive Impacts • Improved taxi service for the entire City • 34% increase in non-Airport trips • 71% of 2010 trips are non-Airport trips • Coordinated appearance at terminals • Minimal complaints from passengers • Reduced issues with late flight or peak period taxi service

  11. The Airport Perspective • The Challenges • Heavy administrative load • 300 Permits and 30+ contracts • Alternate day trip activity monitoring • Enforcement and appeal processes • Trip fee and monthly fee collections • Reduced Airport staffing to handle GT program • 3 people compared to 8 in 2005

  12. The Airport Perspective • The Challenges (continued) • Average waiting time for drivers in staging is 1 hour • Resistance from drivers to reduce the number of Permits issued from 300 • Continued complaints / issues from and between the industry members on model • Annual issues up to City Council level about company permit reallocations

  13. The Taxi San Jose Perspective • Permitting System a Success • Drivers income and independence supported • Ability to enforce standards increased • Airport can drive accountability • Standards have improved since concession model

  14. The Taxi San Jose Perspective • Service levels at an all time high • New convention welcoming program • Doors open, luggage loaded, visitor services performed • Five minute commitment upheld for 6 years • 300,000 trips/year – less than .001% have waited over five minutes • TSJ employees have longevity, consistency • Some employees since opening in 2005

  15. The Yellow Cab Perspective • Model has allowed Permit holders to reduce their service fees • Has increased taxis at Downtown cabstands • Drivers prefer total ‘per trip fees’ to monthly dispatch fees plus trip fees • Model leaves nearly ½ of City’s drivers without access to on-demand passengers • Concession systems reduce Airport administrative tasks

  16. What’s Next? • The Taxi San Jose contract expires in 2012 • Review and Analysis • October 2011 - Stakeholder Meetings and submission of written input • Fall 2011 – Staff analysis of input • Spring 2012 – Recommendations and RFP process for Dispatch company • May, or may not, require prior City Council action depending on changes

  17. SJC’s On-Demand Dispatch Model Questions?

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