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Using Performance Evidence

This article explores the various aspects of managing performance and evidence in libraries and information agencies. It discusses the challenges faced, including meeting performance targets, and highlights the importance of using performance evidence to maximize resources, demonstrate accountability, and accommodate innovation. The article also delves into the different aspects of performance evidence, such as benchmarking, and emphasizes the need for a "Think Evidence" culture within organizations.

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Using Performance Evidence

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  1. Using Performance Evidence Dr. J. Eric Davies LISU Loughborough University

  2. EBM • Summary - • Libraries and Managing • Performance and Evidence • Aspects of Applying Evidence including Benchmarking

  3. EBM • Libraries and Information Agencies - • Providing:- • Access to Information • Space ~ Ambience • Services ~ Advice ~ Support • Opportunities ~ Stimulus

  4. Measured Management EBM • Libraries and Information Agencies – • Management Challenges are • PERFORMANCE CENTRED • Meeting the challenges using • PERFORMANCE EVIDENCE • to: • maximise resources • demonstrate accountability • accommodate innovation

  5. EBM • PERFORMANCE EVIDENCE for – • Managing economically [multi focus] • Managing efficiently [internal focus] • Managing effectively [user focus] • Advocacy through added value [external focus] • Accountability (target practice) [external focus] • Developing services [ multi focus]

  6. EBM • Aspects of Performance Evidence – 4C’s • Calculating local performance data. • Comparing pooled data gathered and benchmarking against similar systems. • Contrasting performance against standards and national examples of best practice. • Containing and assimilating research based intelligence.

  7. EBM • Inputs SERVICE DOMAIN • Outputs • Outcomes USER RESPONSES • Non-User / • Impacts Potential-User Data E v i d e n c e

  8. EBM • BENCHMARKING • STRATEGIC macro performance metrics and qualitative evidence • PROCESS detail cost performance data

  9. EBM BENCHMARKING – • Evaluate the level of performance of various services within an institution • Overall level of institution performance • Compare performance over time • Compare with other institutions • Compare with recognised standards

  10. University Library - Book expenditure per FTE student

  11. 10 9 8 7 6 5 4 XXXXX Group 3 CURL SCONUL 2 1 0 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 University Library - FTE students per seat

  12. PLs - Comparing with published standards

  13. British Library reader satisfaction survey ratings

  14. Books re-shelving and tidying performance

  15. EBM PERFORMANCE EVIDENCE CULTURE • Service design and delivery are informed by appropriate internal and external evidence. • This approach is built in to service • “Think Evidence” attitude permeates the Organisation. Pre-requisites= Skills, Knowledge, Attitudes

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