GovTech South Africa 2013 Innovation & Excellence Joe Flynn

1. GovTech South Africa 2013Innovation & ExcellenceJoe Flynn

2. Accenture – Innovation Successes in the Public Service • Schiphol Airport Amsterdam No-Q story • Indian National ID (Aadhaar) story • Accenture • Questions Agenda

3. Schiphol Airport - No-Q - Self Service Border Control

4. No-Q Agenda Client Overview and Change Drivers The “Gates As A Service” model Current status and Future Plans The Passenger Flow . . What happens through an eGate Overview

5. Schiphol - Client Context Schiphol (airliners, shops)More travelers, pleasant experience, no hassle ! IND, Responsible for the Dutch BorderUphold the Immigration laws ! KoninklijkeMarechaussee, Schiphol police forceSecurity is key ! Question: ‘Who is going to pay for the implementation of the e-gates’ Different stakeholders with different interests

6. No-Q Assignment “Realisation of a fast and reliable (physical) border passage concept. The concept must have the ability to generically function in a diversity of border control contexts, and is future proof and flexible as towards the use of new technologies. The concept has to be passenger and user friendly, must have an optimal fit with existing logistical processes and can be operated at reasonable cost for the stakeholders involved”. Interesting features: • Contract for between 36 and 80 gates over 5 year term. • The contract contains Implementation and Maintenance for up to 5 years. • Accenture will procure the eGates from Vision-Box and lease them to the client. During the lease period, the gates are Accenture property. • Predictable cost model. We charge a fixed amount per installation and an fixed amount per month of maintenance. Next to this, we have a change control process and a ratecard for hiring people. The challenge!

7. Schiphol – why eGates Growth Security Service Competition Causes for Action Increasing complexity for all stakeholders involved

8. Schiphol – Gates As A Service (GaaS) Gates-as-a-Service (in line with SaaS) Comparable to ‘leasing’ Main differences No-Q is the first project to introduce the GaaS Model

9. Delivery Review and Future Plans 36 gates installed since 2012 Arrivals / Departures / Transfers Meeting and exceeding the service levels 1 millionth passenger past through gates in January 2013 Future plans: • Discussing about expanding the scope, e.g. with another biometric modality, other types of passengers (children, third country nationals, non-European citizens, visa holders, etc.) • Incorporate the eGates in the large Schiphol reconstruction that will occur, centralising Border Control, Security and Customs, profiling and e-Boarding • Expand to other airports and/or seaports • Happy Flow

10. Schiphol – Passenger Flow Arrival of Passengers

11. Schiphol – Passenger Flow E-Passport authentication

12. Schiphol – Passenger Flow Facial Recognition

13. Schiphol – Passenger Flow Liveness Detection

14. Schiphol – Passenger Flow Border Guard Supervisor – Monitoring Station

15. Schiphol – Passenger Flow Safe & quick border experience

16. Netherlands eGates (Success Story) Improved Traveller Facilitation Services Gerd Leers Minister of Immigration visits the eGates at Schiphol Fast Facts • 36 eGates installed in Schiphol; • 6 banks of 6 gates. 12 at Departures in Terminal 3, 12 at Arrivals in Terminal 3 and 12 at the Schengen / Non-Schengen transfers; • The Netherlands does entry / exit passport checks for the flights in and out the Schengen area. • 200,000 passengers a month; • More than 1 million passenger processed from the eGates deployment ; • Fast, 8.6 seconds on average; • >95% success rate processed without manual intervention: • The physical eGates and the eGates software have been developed by Vision-Box, The monitoring Application and the integration with the government backend by Accenture; • Accenture and Vision-Box assisted the Netherlands Police in designing from a physical, software and workflow perspective the bespoke eGates that are currently deployed.

17. Innovation, Infrastructure & Inclusion • Helping UIDAI build a foundation for a new India The Aadhaar Story

18. Ration Card Drivers License Passport PAN Card NREGA Job card Voter ID Card Aadhaar Overview • Aadhaar is a pure ID issued by the GoI to all residents • Online ID platform which maintains latest resident information • Portable Online ID can be used for Authentication anytime, anywhere • All current valid PoI/PoA documents issued for specific purposes • Used as PoI/PoA in the absence of a pure ID • Common identifier lacking between these databases 18

19. Aadhaar Enablement- Benefits ILLUSTRATIVE 19

20. Demographic Data Biometric Data Data Collected for Aadhaar • Compulsory data: • Name, Age/Date of Birth, Gender and • Address of the resident. • Optional data: • Introducer data for verification and/or • Name of a relative • Phone no., email address • Capture RGI’s TIN no. if available • Bank account consent Resident Photograph Resident Finger Prints Resident Iris 20

21. Accenture Health and Public Service Practice New and increased pressures on governments: Public Services of Today and the Future Face a More Challenging Environment 1 2 3 4 5 • Increasing citizen expectations • More citizens expect greater range of social support services e.g. unemployment insurance, job training • Macroeconomic and environmental conditions • Customers have cut back spending • Increased borrowing • Declining GDP rates • Unemployment • Green infrastructure and energy • Need for austerity • Governments facing severe budget constraints • Higher deficits • Changing demographics • Rising middle classes • City-based economies • Rural-Urban migration • Globalisation • Financial Volatility • New Public / Private collaboration • Competition from Low-cost countries • Increasing technology Accenture partners with our Public Sector clients to deliver better social, economic and health outcomes Business as usual is no longer an option

22. Unique Identity Services We deliver Unique Identity Services to government agencies in a way that: • Facilitates legitimate travel, trade, commerce, and benefit distribution • Enhancessecurity, • Reducesfraud, • Protectsthe privacy of the individual • Reduces the total cost of ownership and operations Overview Citizenship and National ID Passports and Visas Citizen Benefits Programmes Automated Border Control

23. Unique Identity What Is It? “Unique Identity” is about uniquely recognising people – it is the concept of having a single identity for each individual. By uniquely and securely identifying people, businesses and governments can increase client satisfaction, improve customer insight, reduce fraud, and better protect customers privacy.

24. Border and Identity Services: Innovation & Value Delivered

25. Questions