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Unlocking Nonverbal Communication: Enhancing Understanding and Resolving Conflict

Explore the power of nonverbal communication (NVC) and its impact on conflict resolution. Discover how NVC can transcend language barriers, occur spontaneously, and convey emotions and intentions effectively. Learn about different displays of NVC, from zones of interpersonal distance to gender differences and cultural variations. Gain insights into recognizing threatening and non-threatening NVC cues and the role of NVC in bullying, teasing, and reconciliation. Understand NVC impairments and how education and training can improve communication skills. Dive into research findings and assessments to enhance emotional intelligence and relationship success.

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Unlocking Nonverbal Communication: Enhancing Understanding and Resolving Conflict

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  1. NONVERBAL COMMUNICATION AND CONFLICT It’s not what you say that counts!

  2. COMMUNICATION WITHOUT WORDS (NVC) • NVC can be universal • NVC can be spontaneous • NVC can occur simultaneously • NVC can be iconic

  3. PIEin the SKY

  4. PIEin the SKY Sending and receiving messages of Power, Involvement, andEmotion: SkillsandKnowledgefor ourYouth

  5. DISPLAYS OF EMOTION

  6. DISPLAYS OF INVOLVEMENT

  7. ZONES OF INTERPERSONAL DISTANCE • Intimate distance– 0” to 18” • Personal distance-- 18” to 4’ • Social distance-- 4’ to 12’ • Public distance-- 12’ to 25’

  8. HIGH AND LOW CONTACT CULTURES

  9. Gender Differences Girls tend to use more eye contact, touch, and proximity

  10. DISPLAYS OF POWER

  11. Staring and glaring Invading personal space Touching Pointing Raising voice Smirking Laughing Turning away Puffing up Mocking Patronizing Interrupting Shaking head Rolling eyes THREATENING NVC

  12. NON-THREATENING NVC • Keeping distance • Smiling • Bowed head • Gaze avoidance • Constricted body positions • Soft tone of voice

  13. What does her smile say?

  14. HOSTILE ATTRIBUTIONS

  15. NEGATIVE RECIPROCITY

  16. FLOODING

  17. BLIND SPOTS

  18. NVC AND TEASING

  19. NVC AND BULLYING

  20. RECONCILIATION Non-threatening and supportive behavior creates an emotional climate conducive to reconciliation

  21. NVC IMPAIRMENTS • Poor NVC skills may reflect a general learning disability called Dyssemia. • Research indicates that education and training makes a difference

  22. KNOWLEDGE AND SKILLS: DYSSEMIA ON OPRAH

  23. ASSESSMENT WITH DANVA

  24. RESEARCH FINDINGS • Expressing and reading emotions related • Women more skilled than men • Most skills improve with age • Personality affects skill • Skills affect relationship success • Family environment affects skill

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