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Unified Communications

Unified Communications. Partner Sales Day September 16 th 2008 Richard Moore & Owen O'Donoghue. Agenda. What is Unified Communications UC Business Opportunity Irish Market Partner Services Potential Q&A. Separate Management. Enterprise Telephony. E-Mail & Instant Messaging. Audio

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Unified Communications

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  1. Unified Communications Partner Sales Day September 16th 2008 Richard Moore & Owen O'Donoghue

  2. Agenda • What is Unified Communications • UC Business Opportunity • Irish Market • Partner Services Potential • Q&A

  3. Separate Management Enterprise Telephony E-Mail & Instant Messaging Audio Conference Video Conference Web Conference Voice Mail Communications ConvergenceFrom Today’s Silo’ed To Integrated Communications Overall Costs Down Common Management Unified Experience E-Mail & Unified Messaging Instant Messaging Enterprise Telephony Conferencing Platform Vertically integrated communication silos Proprietary architecture Limited accessibility Many different databases Horizontally integrated common platform Standards-based distributed architecture Accessibility in the entire network One common database

  4. Challenges Of Working Together Disconnected Communications Communications chaos Phone tag, voice mail jail, E-mail overload Too many devices, too little time

  5. Damovo Study Jan 2008 DAMOVO SURVEY INDICATES THAT IRISH ECONOMY IS LOSING €693MDUE TO INEFFICIENT BUSINESS COMMUNICATIONS • Irish office workers are wasting an average of 73 minutes per week leaving voicemails and playing ‘phone-tag’ • Almost a quarter (24%) of Irish office workers are now using unified communications with 91% believing they are useful for work

  6. Unified CommunicationsBuilding A Foundation Microsoft Unified Communications Product Offerings Enhanced VoIP Unified Messaging Conferencing IM and Presence E-mail and Calendar Common Directory

  7. UC Market Size – 2010 (MM) Massive move from TDM to IP E-mail is mission critical On-premise conferencing compelling Conferencing $7,800 Mobile workers demand productivity Approaching e-mail penetration and criticality Messaging $14,300 EIM $45.4B Total $830 UM $750 Voice $21,700

  8. UC Market Size in Ireland

  9. Partner Opportunity

  10. UC Services Partner Opportunity UC Infrastructure Value-Added Opportunities Service Engagements Mid Market Small Enterprise Large Enterprise Avg. Per Seat 1 500 1,500 5,000 # of Seats Enhanced Services Infrastructure Readiness Server Upgrades Windows Server Active Directory €16.33 €10,500 €18,900 €80,000 Mobile Solutions Collaboration Line of Business Workflow Vertical Market Solutions Compliance Infrastructure Security for Communications Support Services Training Services Managed Services Enterprise Messaging Enterprise email Enterprise Presence IM Solutions €32.50 €21,000 €40,000 €150,000 Voice Integration Unified Messaging Enterprise VoIP Multimedia Conferencing €40.60 €25,000 € 42,500 €196,000 € 89.43 €56500 € 101,400 €426,000 Total 66 2,640 15 600 25 1,000 FTE – Weeks FTE – Hours

  11. UC Professional Services Deal Types Ready the Infrastructure Update Active Directory Upgrade Windows Server Upgrade the Communication Base Upgrade Exchange Installed Base Competitive Migration to Exchange Deploy Instant Messaging and Presence Integrate Voice Integrate VoIP, Unified Messaging Deploy Conferencing Competitive Voice Integration Develop UC Solutions Communication Enabled Business Processes Messaging Security and Management Solutions Vertical and Mobile Solutions *Source: Microsoft Internal Research Jan 2008

  12. Upgrade The Communication Base Ready the Infrastructure Update Active Directory Upgrade Windows Server Upgrade the Communication Base Upgrade Exchange Installed Base Competitive Migration to Exchange Deploy Instant Messaging and Presence Integrate Voice Integrate VoIP, Unified Messaging Deploy Conferencing Competitive Voice Integration Develop UC Solutions Communication Enabled Business Processes Messaging Security and Management Solutions Vertical and Mobile Solutions *Source: Microsoft Internal Research Jan 2008

  13. Deploy Exchange Server 2007 • MSPP Exchange Marketing campaigns • Exchange Server 2007 SP1 • Build Customer Connections • Enable your mobile workforce • Notes Transition Partner Program • Sales and Marketing guidance • Notes Transition Optimization Program http://partner.microsoft.com

  14. Grow Voice Practice Credibililty Ready the Infrastructure Update Active Directory Upgrade Windows Server Upgrade the Communication Base Upgrade Exchange Installed Base Competitive Migration to Exchange Deploy Instant Messaging and Presence Integrate Voice Integrate VoIP, Unified Messaging Deploy Conferencing Competitive Voice Integration Develop UC Solutions Communication Enabled Business Processes Messaging Security and Management Solutions Vertical and Mobile Solutions *Source: Microsoft Internal Research Jan 2008

  15. Leverage The Voice Pilot Program • Voice Pilot Program • OCS to be used as standalone telephony pilot for 25 to 100 users • Targets opportunities for OCS voice to be primary call management solution for pilot • Provides for funding and pilot software • Enterprise Customers only* • Lighthouse Pilot Program • Defined as the deployment of Exchange 2007 Unified Messaging, OCS Conferencing, and OCS Voice where OCS Voice is used in a standalone scenario as the primary call management solution to a minimum of 100 users (all 3 voice workloads). • Funding available and applicabel to all customers

  16. Drive Enhanced Value Ready the Infrastructure Update Active Directory Upgrade Windows Server Upgrade the Communication Base Upgrade Exchange Installed Base Competitive Migration to Exchange Deploy Instant Messaging and Presence Integrate Voice Integrate VoIP, Unified Messaging Deploy Conferencing Competitive Voice Integration Develop UC Solutions Communication Enabled Business Processes Messaging Security and Management Solutions Vertical and Mobile Solutions *Source: Microsoft Internal Research Jan 2008

  17. Develop UC Business Applications GE Healthcare Global leader in medical imaging Evaluated collaboration platforms, selecting Microsoft UC Keynote demo – VoiceCon March ’08 Legend Corp Voice partner leading field deployment in Canadian hospital UC Application is driving deployment of UC and service revenue

  18. Resources to support you

  19. Announcing the Unified Communications Solutions Competency Recognizing expertise in streamlining communications through Microsoft unified communications technologies. Unified Communications Solutions Instant Messaging & Presence Messaging Voice • Key benefits • Differentiated expertise with branding • Early notice on new training and events • Additional software licenses • Requirements • Two certified technical individuals • Two individuals who have passed sales assessment (Voice only) • Three customer references (IM & Presence and Messaging only) • Internal deployment (Voice only)

  20. Demonstrate Business Impact With UC ROI Tool • Support your discussions with BDM/TDM to Messaging Admins • Measures ROI for business impact and TCO • Auto-generated customer-ready business case document

  21. Thank You!! Q&A oweno@microsoft.com +353857278175

  22. Communicator Attendant Call management application for team assistants OCS 2007 R2 Team assistants/receptionists can manage incoming conversations and use presence to transfer these to the right person, right away • Streamline • Communications • for End-Users Microsoft Confidential - NDA Only 22

  23. DelegationCall management by assistants on behalf of executives OCS 2007 R2 Assistants can make/receive calls , initiate /join conferences and set up call forwarding rules on behalf of the executive • Streamline • Communications • for End-Users Microsoft Confidential - NDA Only 23

  24. Response GroupUser configurable workflows for call management OCS 2007 R2 Teams can set up a call workflow to route incoming calls to a queue assigned to a team member who can then pick up the call and respond to the inquiry • Streamline • Communications • for End-Users Microsoft Confidential - NDA Only 24

  25. Group ChatPersistent topic based conversations OCS 2007 R2 Geographically dispersed teams can collaborate with each other by participating in topic based discussions that persist over time • Streamline • Communications • for End-Users Microsoft Confidential - NDA Only 25

  26. Cross Platform Desktop SharingCommunicator based sharing of desktop programs OCS 2007 R2 Collaborating users can share their desktop programs across different platforms • Streamline • Communications • for End-Users * Communicator Web Access Microsoft Confidential - NDA Only 26 * Communicator Web Access

  27. Communicator MobileMobile clients for IM/Presence OCS 2007 R2 Business users can communicate with each other using presence and IM capabilities from the their mobile phones • Streamline • Communications • for End-Users * Communicator Mobile for Java available with OCS 2007 R2 * Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2 Microsoft Confidential - NDA Only 27

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