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WP4 KICK OFF: building a Knowledge Management System for the Roofing Association

NU-ROOF. WP4 KICK OFF: building a Knowledge Management System for the Roofing Association Overall objective of WP4:

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WP4 KICK OFF: building a Knowledge Management System for the Roofing Association

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  1. NU-ROOF WP4 KICK OFF: building a Knowledge Management System for the Roofing Association Overall objective of WP4: Supply a Web-based Knowledge Management Platform, built on the specific needs of the Roofing Associations to create, classify, index, retrieve, and disseminate knowledge regarding the roofing world Dapp, Redhada

  2. The idea of a KM system is to enable a community to have ready access to documented base of facts, sources of information, and solutions. The advent of WWW empowered enormously the possibilities to share and build the knowledge. Background of Knowledge Management (KM) Written Procedures Quality Circles Knowledge Management Platforms, Social Networks, Learning Organizations,… IT Document management systems IT Communication Tools Card catalogs in Libraries Oral Communication <1900 1930 1970 1980 1990 2000 2010 Industrialization: know how is only “tacit” Merge, acquisitions: Need to capture and retain know how Globalization, advent of www and social networking : too many tools, too much confusion. Need to simplify and rationalizeknow how Mass production: need to formalize low level know how

  3. Dimensions of a Knowledge Management System KM is not just technology: it is a system. In order to set up a proper KM system any organization must implement the following dimensions: “LEARNING” ORGANIZATION Dedicated KM team, global participation and consciousness of the existence of the KM system (example: Skanska, Toyota,…) Responsibilities and procedures Implicit KM management: all people participate to grow and share the know how without having a declared KM system (they may use other improvement systems like Kaizen or Six Sigma) No KM organization, or equivalent, in place (80% of organizations) “CLOSED” ORGANIZATION SPECIALIZED SOLUTIONS Custom KM platforms (example: E COGNOS for the construction industry Technology KM systems based on open source platform: (example: ALFRESCO) Common technologieswithout focus on KM (example: Word, email, intranet, etc) COMMON TECHNOLOGIES

  4. Example of a KM system: KM Platform for HCU Valladolid I Pablo The Problem Cardio-Vascular Diseases (CVD) are the leading cause of death in the western world. In Europe over 20% of all citizens suffer from a chronic CVD and 45% of all deaths are due to CVD. How current treatments are? Current treatment regimes for heart failure often require regular clinic visits. Furthermore, a high percentage of hospitalized patients become re-admitted due to subsequent crisis between 30 to 60 days after discharge. What do telemedicine systems do to help patients? Telehealth systems may improve this situation by enabling remote patient monitoring and assistance; however, the provision of remote, diagnosis, treatment and knowledge transfer has been hindered by a lack of connectivity and information transfer systems between centres and institutions.

  5. Example of a KM system: KM Platform for HCU Valladolid II The Advantages of this KM platform Healthcare system actors (patients, doctors, experts and emergency centres) take advantage of constant monitoring and interoperability with the KM Platform. Using Service Oriented Architecture Paradigms make prognosis and treatment of heart failure: to assist and automate tasks such as improvement of data accuracy through multi-parametric cross correlation and data modelling, personalized context aware treatment support and fast, secure and efficient management and distribution of health domain information. Wich are main points of the system? 1. Distributed knowledge management 2. A common framework for heterogeneous devices and information 3. A solution for very complex medical information 4. Privacy and confidentiality of medical data (perceived by individuals as critical).

  6. Example of a KM system: KM Platform for HCU Valladolid III EXPERTS Subscription to specific patient type events/secure queries Intelligent processing & anonymity processing Private Data World events/specific related knowledge Diverse monitoring Data

  7. Our draft proposal for a KM management system for NUROOF roofing associations To be discussed! ASSOCIATIONS ASSOCIATES or POTENTIAL USERS

  8. Main actors of the KM system ROOFING ASSOCIATIONS: THEY UPDATE THE CONTENT AND MANAGE THE USE OF THE KM PLATFORM KNOWLEDGE SUPPLIERS CONTENT MANAGERS KM SYSTEM EMBEDDED IN THE ASSOCIATION WEB PORTAL STANDARD ORGANIZATIONS LEGISLATION SUBJECT EXPERTS RESEARCH KM DEVELOPER: IT PROVIDES MAINTENANCE AND DEVELOPMENT ASSOCIATES: THEY USE THE KM SYSTEM AND ACTIVELY CONTRIBUTES TO CONTENT CONTRACTORS PRODUCERS SALES COMPANIES CONSTRUCTORS ARCHITECTS ENGINEERS

  9. Example of KM functionalities E LEARNING SEARCH ENGINE SPECIALIZED IN THE ROOFING WORLD WORKFLOW EXAMPLE: ROOFER CERTIFICATION DOCUMENT MANAGEMENT AND INDEXING COLLABORATIVE TOOLS: FORUMS BLOGS “FIND A ROOFING PARTNER” KNOWLEDGE PUSH: NEWSLETTER TENDERS MONITORING REGULATION DESIGN TOOLS: COMMERCIAL CONFIGURATORS TECHNICAL CONFIGURATOR Document Management and Smart Search Tools E-learning and Collaborative Platforms Engineering SW and Design Tools

  10. Example of KM systems for the roofing associations Detlef

  11. A possible technical solution

  12. Lack of Time: roofers are always working to tight deadlines. Anything that detracts from the main business is seen as of diminished importance. The KM system must be user friendly and get immediate, practical results The roofing industry consists of a large proportion of small to medium-sized enterprise (SMEs). These organisations have more pressing concerns than KM and in many cases do not see the need nor do they have the commitment and resources to undertake KM. Once tested, the KM system must be properly disseminated through the value chain Many of the existing systems rely on IT for delivery. Contractor offices may be portacabins in isolated environments with inadequate infrastructure. The IT support, a key element in KM systems, must find smart solutions to deliver the knowledge on field as well Jealousy: experienced professionals do not tend to share their knowledge or competitive advantage. This, in turns, reduce the competitive edge of the organization. To reduce this risk the KM system must be perceived as a win win approach Intellectual Property Right Violation: the Content Manager must be aware of the risks to violate IP Usual barriers to implementation and countermeasures

  13. Examples of business models to sustain KM investment The focal point of this WP is that the KM system is a product that will be delivered to SME AG’a to be exploited on the market. A business model must be defined. Examples of business models: Light KM: the associates can have full access to KM modules, association fee is not increased, other registered users can have a partial access to KM modules Full KM: only the associates willing to pay a premium fee can have full access to the KM modules, other associates can have a partial access to KM modules Open KM platform: the platform is sold on the market of KM systems. Even though the roofing world is mainly concerned, this will not be seen as a limitation.

  14. Estimated efforts and implementation timeplan

  15. BARRIERS TO KM: http://itc.scix.net/data/works/att/w78-2000-155.content.pdf KM VENDOR COMPARISON://en.wikipedia.org/wiki/Comparison_of_knowledge_base_management_software PROJECT http://www.itcon.org/2002/12/paper.pdf http://www.knowledgeharvesting.org/documents/KM%20Technology%20Review.pdf References

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