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Resolving the “Lunch Crunch”

Resolving the “Lunch Crunch”. Harriet’s Place Strategy. Today’s Situation. Harriet’s Place is currently experiencing a “lunch crunch” Customers are waiting too long for tables The wait staff is overburdened How can we improve lunch operations?

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Resolving the “Lunch Crunch”

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  1. Resolving the “Lunch Crunch” Harriet’s Place Strategy

  2. Today’s Situation • Harriet’s Place is currently experiencing a “lunch crunch” • Customers are waiting too long for tables • The wait staff is overburdened • How can we improve lunch operations? • The “crunch” is particularly pressing from 12:00 to 1:00 p.m.

  3. How Did This Happen? • Our location makes us an ideal lunch venue for students and hospital staff • Our organic and vegetarian specialties have become popular alternatives to fast food • Our reputation for good, inexpensive meals has spread throughout the community

  4. Available Options • Increase space in the dining room by building out into patio area • Hire additional wait staff for lunch service • Market and improve carryout service for customers who just want the food fast • Enlarging the dining room could make it possible for us to open Harriet’s Place for dinner as well as breakfast and lunch.

  5. Additional Options • Recommend one or more of the strategies • Summarize the results if things go as proposed • What to do next • Identify action items

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