Internal Quality Assurance Applied by Asian Universities

1. Internal Quality Assurance Applied by Asian Universities Associate Professor Tan Kay Chuan Director, Office of Quality Management

2. Drivers of Internal Quality Assurance

3. International Quality Standards (4)Continual improvement Quality Management System (QMS) ISO 9001:2008 is the standard that provides a set of standardized requirements for a quality management system C U S T O M E R C U S T O M E R (5) Management Responsibility - R E Q U I R E M E N T S S A T I S F A C T I O N (6) Resource Management - (8) Measurement, Analysis, Improvement (7) Product Realization - Input Output Product Source: http://www.iso.org, IWA 2:2007 - Quality Management Systems - Guidelines for the application of ISO 9001:2000 in education

4. International Quality Standards IWA 2:2007 - Quality Management Systems - Guidelines for the application of ISO 9001:2000 in education

5. Regional Quality Standards ASEAN University Network Source: AUN QA Network

6. Regional Quality Standards ASEAN University Network Source: AUN QA Network

7. Stakeholder Satisfaction A C H I E V E M E N T S Policy Plan Mission Educational Activities Management Goals Research Human Resources Aims Community Service Funding Quality Assurance and (Inter)national Benchmarking Regional Quality Standards Institutional QA Model ASEAN University Network Source: AUN QA Network

8. Internal Quality Assurance Monitoring Instruments Student Progress Pass Rate Drop-out Rate Feedback from the Labour Market and Alumni Research Performance Evaluation Instruments Student Evaluation Course and Curriculum Evaluation Research Evaluation Service Evaluation Special QA Processes Assurance Student Assessments Assurance Quality Staff Quality Assurance Facilities Quality Assurance Student Support Specific QA Instruments SWOT Analysis Inter-Collegial Audits Information System Quality Handbook Follow up Regional Quality Standards IQA System Model ASEAN University Network Source: AUN QA Network

9. Stakeholders Satisfaction Programme Content Didactic Concept ProgrammeSpecification Student Programme Organisation Assessment A c h Student Advice & Support Support Staff Quality Student Quality Facilities & Infrastructure i Academic Staff Quality Expected e v Learning e m Quality Outcomes Staff Assurance e Student Evaluation Curriculum Design StakeholdersFeedback Development Teaching/ n Activities Learning t s Graduation Time Drop Out Rates Graduate Profile Employability Pass Rates Quality Assurance and (Inter)national benchmarking Regional Quality Standards QA at Programme Level (Original) ASEAN University Network Source: AUN QA Network

10. Regional Quality Standards QA at Programme Level (Revised) ASEAN University Network Stakeholders Satisfaction Programme Structure & Content Teaching & Learning Strategy ProgrammeSpecification Student Assessment A c h Student Advice & Support Support Staff Quality Student Quality Facilities & Infrastructure i Academic Staff Quality Expected e v Learning e m Outcomes Staff Quality Assurance of Teaching & Learning e StakeholdersFeedback Development n Activities t s Graduation Time Drop Out Rates Employability Pass Rates Research Quality Assurance and (Inter)national benchmarking Source: AUN QA Network

11. National Quality Standards

12. National Quality Standards

13. Professional Bodies

14. Internal Quality Assurance in General Stakeholders’ Requirements Input Process Output • Students • Curricula • Faculty staff • Non-faculty staff • Facilities & Infrastructure • Teaching resources • Teaching & Learning • Staff development • Student support & evaluation • Research • Administration • Skilled and employable graduates • Research publications & output • Contribution to community Stakeholders’ Satisfaction

15. Characteristics of QA in Asia • Most countries have established QA bodies • Uneven development in national capacity • Core standards and criteria are quite similar • QA framework varies: institution, programme, or both • Applicable to public or private universities or both

16. QA Challenges in Asia • Different phases of Asian QA development and maturity • Harmonization of Asian QA standards • Recognition of Asian QA standards

17. Closing the Quality Gap Source: AUN QA Network

18. Harmonization of Asian QA Standards • ASEAN University Network – Quality Assurance (AUN - QA), established in 1998 • Asia-Pacific Quality Network (APQN), established in 2005 • ASEAN Quality Assurance Network (AQAN), established in 2008

19. Harmonization of Asian QA Standards • Chiba Principle, 2008 • To provide guidance to higher education providers and QA agencies in enhancing QA policies and practices • Chiba Principle Quality Framework • Internal Quality Assurance: key principles guiding institutions in assuring their own institutional quality • Quality Assurance Agencies: principles guiding the QA agencies and their management • Quality Assurance Assessment: guiding principle for the assessment of institution and programmes by the institution themselves or the QA agency Ton Vroeijenstijn, 2009, “Quality Assurance in Asian and European Higher Education – Opportunities for Inter- and Intra- Regional Cooperation”

20. QA Collaboration Beyond Asia