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Nancy H. Hemphill, JD Special Projects Coordinator Presented to NCMSS 11/6/2009

Nancy H. Hemphill, JD Special Projects Coordinator Presented to NCMSS 11/6/2009. IMPROVING PHYSICIAN-PATIENT COMMUNICATIONS. LICENSEE PROBLEM:. Poor physician-patient communication is root of many complaints from the public & professional malpractice claims

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Nancy H. Hemphill, JD Special Projects Coordinator Presented to NCMSS 11/6/2009

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  1. Nancy H. Hemphill, JD Special Projects Coordinator Presented to NCMSS 11/6/2009 IMPROVING PHYSICIAN-PATIENT COMMUNICATIONS

  2. LICENSEE PROBLEM: • Poor physician-patient communication is root of many complaints from the public & professional malpractice claims • Communication difficulties can also contribute to disruptive physician issues

  3. BOARD PROBLEM: LACK OF LOCAL RESOURCES • Board has referred licensees to courses in CA, TN, CO • Expensive, time consuming, disruptive to physician’s practice • No local, moderately priced programs available • Board set “high bar” for referrals

  4. BOARD INITIATIVE • Dr. George Saunders, outgoing NCMB president, initiated project in 2009 to find/develop convenient, affordable resources • Result: two courses available: • Anne Akwari, MD/JD, with Anne Slifkin, JD & Steve Shaber, JD • “Strategies for Effective Medical Communication”

  5. “STRATEGIES FOR EFFECTIVE MEDICAL COMMUNICATION” • When: Saturdays: 9/19; 12/5; 1/16; 4/24 • Where: Duke University Business School • Fee: $550 • 6.75 hours Category I CME through Wake AHEC • Includes role play, standardized patients, discussion, feedback • Class size limited to 20 participants

  6. “INTERPERSONAL AND COMMUNICATION SKILLS SEMINAR FOR PHYSICIANS” • Faculty: Joe Kertesz, MA LPC, Prof. of Family Medicine, UNC; Director of Behavioral Medicine, Family Medicine Residency Program, Coastal Family Medical Center, Wilmington • Where: Wilmington (9/4/2010), Charlotte (2/20/2010), Asheville (5/1/2010)

  7. “INTERPERSONAL AND COMMUNICATION SKILLS SEMINAR FOR PHYSICIANS” • Objectives: discuss, display effective interviewing skills. Improve communication skills with patients, staff & colleagues • Group discussion, review of videotapes & clinical examples • 7 hours category I CME through SEAHEC • Small class size

  8. BOARD’S INTENTION • Publicize existence of courses within Board • Refer licensees with clear communication issues to courses (they can select where/ when, within time frame) • “lower the bar” for referral to courses • Advise hospitals, NCMS, professional groups in the Southeast of class’ existence

  9. ULTIMATE GOAL • Improve physician-patient communication • Reduce complaints • Improve patient understanding of medical experience, for better satisfaction & compliance with treatment plan • Decrease disruptive physician issues

  10. Do you know anyone who could benefit from one of these courses? • Questions?

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