1 / 11

Origins and Nature of Conflict

Origins and Nature of Conflict. Class I. Administrative. Keep up with reading Sample journal entries on home page. Review. Twelve Angry Men – Sources of Conflict. Today. Ugli Orange Negotiating Exercise The Disgruntled Airline Passenger and other parables Sources of Conflict.

kalkin
Download Presentation

Origins and Nature of Conflict

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Origins and Nature of Conflict Class I

  2. Administrative • Keep up with reading • Sample journal entries on home page

  3. Review • Twelve Angry Men – Sources of Conflict

  4. Today • Ugli Orange Negotiating Exercise • The Disgruntled Airline Passenger and other parables • Sources of Conflict

  5. I. The Ugli Orange Negotiating Exercise • Hand out materials and do the exercise • What kinds of Ugli Orange Outcomes Did We Get? Why? • What do we learn from this exercise?

  6. II. The Disgruntled Airline Passenger • Origin of the dispute, cancellation of flight on New Year’s Eve, 1980, 10 days before the flight • Moved passenger from 5:30 pm flight to 1:30 pm flight thus requiring him to miss half a day of work • History of the dispute • Is this a satisfactory outcome for the passenger? • Why or why not?

  7. II. The Disgruntled Airline Passenger • What would Kim and Mauborgne have to say about this outcome? • Why?

  8. II. Other parables • The “good news” • Woman comes home and tells her husband she has accepted a new job in another city and they’ll be moving in three months • How will the husband react? • Why? • What is wrong with this process?

  9. III. Sources of Conflict • What are the sources of conflict? Why do people disagree? • Differences in Perspective • Differences in Perception • Differences in Knowledge/Information • Differences in Tastes/Style • Differences in Values/Beliefs • Differences in Interests

  10. III. Sources of Conflict • How do we resolve conflicts based on each of these sources? • Perspectives • Perceptions • Information/Knowledge • Tastes • Values • Interests

  11. Next Time • Begin the analysis of difficult conversations

More Related