OBSERVE AND MONITOR PEOPLE

D1.HSS.CL4.05 OBSERVE AND MONITOR PEOPLE

Observe and monitor people This Unit comprises five Elements: Prepare for observation and monitoring 1 Implement observation and monitoring activities 2 Determine apprehension of offenders 3 Arrest offenders 4 Fulfil administrative responsibilities 5

Assessment Assessment for this unit may include: • Oral questions • Written questions • Work projects • Workplace observation of practical skills • Practical exercises • Formal report from employer/supervisor

Prepare for observation and monitoring Performance Criteria for this Element are: • Identify areas and people who require observation & monitoring • Read logs and records or previous events • Prepare equipment • Plan the observation and monitoring • Notify relevant other staff or support services

Identify areas and people to monitor Reasons to observe and monitor: • Predict problems and issues • Gather intelligence • Provide a sense of safety and security (Continued)

Identify areas and people to monitor • Discharge ‘duty of care’ obligations • Meet expectations • Honour obligations

Identify areas and people to monitor Areas which may need to be monitored: • Internal and external areas • Known trouble-spots • High-traffic areas • As identified by ‘assignment instructions’

Identify areas and people to monitor People who may need to be monitored: • VIPs and their entourage • Members of the public who fit an identified profile • Persons displaying certain attributes

Read logs and reports You may need to share information and communicate with: • Owner • Managers and supervisors • Other security staff • Operational and support staff • Nominated staff at other venues • Police • Complainants • Victims

Read logs and reports Communication and information-sharing options: • Attending meetings and briefings • Using the telephone • Sending emails • Sharing hard-copy materials

Read logs and reports Before you start work: • Read relevant comms books, logs, records and reports from previous shift/s • Take notes of important information contained • Integrate ‘new’ information into your personal bank of existing venue knowledge

Prepare equipment Items/equipment to check before starting work: • Notebook – check: • Working pen/pencil • Spare pages or spare notebook (Continued)

Prepare equipment • Binoculars – check: • Clean lenses • Mechanisms operating as required/expected • Fit for use • Case provided (Continued)

Prepare equipment • Camera and audio recording devices – check: • You know how to use it • Lenses are clean • Batteries charged • Space on memory card – or spare card • Case is provided (Continued)

Prepare equipment • Electronic surveillance equipment (CCTV) – check: • Cameras fully functional • Recording equipment working properly • Tests conducted to verify status (Continued)

Prepare equipment • Electronic surveillance equipment (detection equipment/systems) – check: • Operational status • Self-diagnosis tests have been conducted • If there are alarms/alerts to be investigated (Continued)

Prepare equipment • Torches/flashlights – check: • Location/availability • How to operate – light/s; SOS function • Batteries/how long they will last (Continued)

Prepare equipment • First aid kits – check: • Location/availability • Kits are fully-stocked Also check name of First Aid provider on duty for your shift. (Continued)

Prepare equipment • Barriers and signage – check: • Location and availability • Items are ready to use • Sufficient in number (Continued)

Prepare equipment Comms equipment is required by Security staff: • So management can communicate with staff • To enable communication in event of emergency • To allow staff to talk with each other • So venue can communicate with patrons/guests • To communicate with emergency services

Prepare equipment Commonly used Comms equipment: • Hand-held radios • Comms set with headset • Landline phones • Cell phones • Pagers • PA systems • Megaphones

Prepare equipment Checks on Comms equipment: • Freshly fully-charged batteries • Sending and receiving capacity • Channel check • Headset and earpiece check • Volume setting

Prepare equipment Vehicles may also be used and therefore need to be checked – check: • Operational status and safety • Fuel • ‘Vehicle Use’ form has been completed • ‘Required items’ are in the vehicle

Prepare equipment Examples of PPE: • Body armor • Protective shields • Masks • Safety boots (Continued)

Prepare equipment • Head protection • Safety glasses • Knee pads • Clip-on neck ties (Continued)

Prepare equipment • Duty/utility belt – which can carry: • Holders for pager, flashlight and asp • Pouch for handcuffs, medical & camera • Holster for Comms and pistol • Holders for keys, camera, knife and extra clips of ammunition • OC spray carrier

Plan observation and monitoring Work must be planned – this is important to: • Make sure all allocated tasks are factored into the working day/shift • ID and obtain resources available/to be used • Place tasks in logical order/sequence (Continued)

Plan observation and monitoring • Obtain relevant intelligence • Clarify requirements of jobs/tasks • Determine/allocate time for each job • Take responsibility for personal safety

Plan observation and monitoring Planning activities: • Determining relevant locations and sites for work • Calculating security staff number required for work to be done safely and effectively • Identifying resources required (Continued)

Plan observation and monitoring • Selecting observation points/locations • Identifying targets for observation and monitoring • Human • Physical • Functions/events

Plan observation and monitoring Tasks/duties you may be required to undertake: • Conducting routine venue security • Monitoring and observing crowds • Undertaking screening activities (Continued)

Plan observation and monitoring • Checking patron ID • Controlling access to: • Venue • Designated areas • Monitoring egress of people from the venue

Plan observation and monitoring You may also receive ‘assignment instructions’ for specific tasks as determined by management: • May be in written or verbal form • They are in addition to normal duties • May/will require: • Changes to standard day-to-day activities • Integration of normal work with special assignments • Other staff to undertake your normal duties while you focus on the assignment

Plan observation and monitoring Written assignment instructions usually provided for tasks such as: • Special surveillance • Investigations • Escort duties (Continued)

Plan observation and monitoring • In response to advice/requests from authorities • Where internal risk assessment has identified a problem/threat • Large events/high-traffic situations

Plan observation and monitoring Details provided in ‘assignment instructions’: • Specific requirements for the assignment • Objective/s • Access arrangements • Timing (Continued)

Plan observation and monitoring • Specified work tasks to be completed as part of the job • Integration of other work with ‘assignment’ requirements • Resources available/to be used • Management structure (reporting, control & command authority) for the assignment • Documentation

Plan observation and monitoring Your work will also require you to respond to situations which you have not planned/prepared for – such as: • Investigating alarms • Assisting other staff • Escorting people (Continued)

Plan observation and monitoring • Detaining offenders • Providing ‘first response’ to emergencies • Acting ‘as directed by management’ • Liaising/working with police • Fulfilling necessary internal administrative requirements

Notify others You need to keep others informed of your activities and location so: • Others are updated about what is happening • Personal safety is optimised • Others can use your intelligence/input • Others can give you relevant intel/information

Notify others Communication/notification may need to occur: • On arrival at work • When starting work • When taking a break and when returning from a break • When you are ‘involved’ • At scheduled times

Notify others You may need to notify/communicate with: • Management • Owner • Head of Security • Other internal security staff • Police • Emergency services • Private/external security providers

Notify others Notification/communication can occur in several ways: • Radio • Telephone • Pager • Computer-based • Direct, face-to-face

Summary – Element 1 When preparing for observation and monitoring: • Determine areas and/or people to be observed/monitored • Identify, check and prepare surveillance and detection items, equipment and technology required • Obtain necessary PPE • Obtain and check required communication devices • Identify and clarify required work for the shift (Continued)

Summary – Element 1 • Analyse and clarify requirements for assignment instructions • Read necessary logs, reports and registers before starting work to update personal knowledge • Plan the upcoming shift – what will be done, where and when • Identify other staff required to support/assist • Advise relevant others regarding start of work/departure for duty

Implement observation and monitoring activities Performance Criteria for this Element are: • Check identification cards • Ensure authorised access to restricted areas • Monitor entry into the premises • Identify unattended items • Identify banned/prohibited persons • Observe people who are behaving suspiciously • Respond to unlawful or suspicious incidents and people

Check ID cards Reasons to check ID: • Verify person presenting ID is the rightful owner of the card • Check age of person • Prove permission to enter restricted areas • Deter illegal activities (Continued)

Check ID cards • Track movement of people in the venue • Ensure compliance with legal requirements • Serve as basis for verifying answers given by customers to questions you ask them

Check ID cards There are several types of cards which can be used as ID cards: • Government-issued ID cards • Venue-issued ID cards • Authority/agency ID cards

Check ID cards You may be required to check: • Staff ID cards • Visitor ID cards • Supplier ID cards • Patron ID cards • Police ID cards/badges

OBSERVE AND MONITOR PEOPLE