Operations Academy Senior Management Program

1. Operations AcademySenior Management Program Next Offering October 5-15, 2010

2. Overall Program Description • Emphasis on Surface Transportation Management and Operations • 2 week “Total Immersion” course with pre-study requirements • Intended for practitioners desiring advancement & recognition in Operations • Focuses on the unique aspects of surface transportation M&O

3. Program Objectives • Describe the impact of M&O on mobility and safety • Manage an organization whose primary mission is M&O • Advocate the creation of an operational focus within their agencies • Demonstrate knowledge of the technical tools of M&O and the conditions under which they can be effectively applied

4. Additional Benefits • For the individual • Networking with peers from other jurisdictions • National recognition • CEUs and certificate of completion • Recognition from employer • To the agency • Individuals trained in operations • Ability to develop an operations focus • A constructive analysis of the agency’s current focus on management and operations

5. Student Profile Mid to high level managers whose existing or future responsibilities include management and operations of the transportation system

6. Student Examples • Manager of Traffic Operations • District/Division engineer • Regional Director • Director of Maintenance • Transportation Operations Center Manager • Manager of Traffic Engineering (state or local) • Senior Transportation Planner (state, local or MPO)

7. Curriculum

8. Operations Template • Continuing Exercise Used to Identify Key Features Required for Effective Operations • Glue that Integrates Curriculum Activities • Developed by the Program Participants

9. Pre-study • Needed to ensure participants enter program with the same basic level of knowledge in certain topic areas • Occurs over a two month period • Required time depends on the student’s background • Summary of Subjects: • Traffic management • Incident management • Emergency management • Freight • Traffic engineering including a survey of traffic flow theory • Tools of operations (devices and systems)

10. Topics of Classroom Lectures • Operations as a System • Making Managers Into Leaders • Incident Management • Customer Service • Integrating Planning and Operations • Change Management • Performance Measures • Systems Operations as a Program

11. Speakers & Topics • Shelley Row – ITS JPO Research • Bob Marbourg – Communicating with Your Customer • Tony Kane – Operations & Safety • Gary Euler – Outsourcing • Michael Pack – CATT Laboratory

12. Field Visits • Three Field Visits • Freeway Service Patrol Ride-along • Two Traffic Operations Centers • State & Local • Work Group Analysis of Site Activities Using the Operations Template

13. Workshops • Real-world problems • Participants Split into Four Work Groups • Group Problem Solving Including Role Playing • Develop Brief Report • Deliver Solution to Class via PowerPoint Presentation • Reinforce the Operations Template

14. Participant Selection • Competitive Selection Process • Must be Nominated by a Public or Federal Agency • Competitive selection based on: • Level of Interest • Relevance • Geographic and Functional Diversity

15. Costs • Program Fee - $3,875 • Food and Lodging - $1,896 • Travel Cost • Responsibility of Participant • Dependent upon origin city Note: I-95 Corridor Coalition provides scholarships for its members to attend. Must be selected.

16. Program Development • Funded by the I-95 Corridor Coalition • Developed by the Center for Advanced Transportation Technology at the University of Maryland • Guidance by Steering Committee

17. Other Supporting Organizations • American Association of State Highway and Transportation Officials (AASHTO) • Federal Highway Administration (FHWA) • Institute of Transportation Engineers (ITE) • National Transportation Operations Coalition (NTOC)

18. First Five Sessions Successful • 122 Participants from all over the US • Washington State to Florida • All Completed and Passed Program Requirements • Program Evaluations High • Networking a Key Outcome • Developed a List Serve that is Very Active

19. Student Feedback “In two weeks, this program makes you a believer in management & operations. It’s not your typical course program. The mix of field study, classroom lectures from experts in the field, and workshops makes it enjoyable and interesting. I have gained not only new knowledge, but new friends who will help me to make needed changes long after our class ends.”- Mary Ridgeway, Assistant Division Administrator, Federal Highway Administration

20. Student Feedback “The Operations Academy brought the philosophy of conceptual operations into clear focus. It will build future leaders that will move into decision making positions.” - Tom Blaine, ITS Engineer, New Mexico DOT

21. Student Feedback “This was an incredibly comprehensive program. I will be able to apply concepts learned right away, not only from the country’s expert in operations, but from our peer states’ experiences as well. I will recommend the program strongly to others in my state!” – Rob Limoges, Civil Engineer, New York State DOT

22. Student Feedback “The Operations Academy provided a strong, relevant program which addresses many of the problems and issues I face on an on-going basis.” - Bill Legg, State ITS Operations Engineer, Washington State Department of Transportation

23. October 2010 Session • October 5-15, 2010 • Nomination Forms Due: June 4, 2010 • Selecting 25 Participants • Notification of Acceptance: July 2, 2010

24. Contact Information Website – www.operationsacademy.org Kathleen Frankle 410-414-2925 kfrankle@umd.edu